Assessing Compliance to Minimum Service Standards of Indonesian Toll Roads: An Examination of the Padaleunyi Toll Road

Abstract

The primary objective of this study encompasses the evaluation of the Padaleunyi Toll Road's service performance, particularly in relation to Indonesia's established minimum service standards for toll roads. Given that the Padaleunyi Toll Road currently stands at mid-life in terms of its service duration, it is crucial to undertake this assessment to predict its remaining useful life. Criteria for measuring minimum service standards' fulfillment were diversified to cover the conditions of the toll road, average vehicular speed, accessibility, mobility, safety parameters, availability of rescue units and service assistance, environmental impact, and features of rest and service areas. The employed research methodology was based on the guidelines provided by Regulation 16/PRT/M/2014 from the Indonesian Ministry of Public Works. Findings indicate a compliance level of 66.04% to the minimum service standards, with the poorest indicator being the condition of the toll roads at a mere 14%. This study hopes to contribute by offering comprehensive insights into the current state and future prospects of the Padaleunyi Toll Road. It further highlights the importance of effective maintenance and operation strategies in prolonging its service life. Overall, the implications of this study can significantly enhance the planning and development process of toll roads, particularly in developing countries such as Indonesia, by incorporating key aspects like pavement quality, road geometric design, and efficient traffic management.