Assessing and Measuring Training Performance 2000 Workshop

Hiller, Jack H.; Wampler, Richard L

doi:10.21236/ada396424

Cited by 1 publication

(1 citation statement)

References 13 publications

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“…In addition to these SERVQUAL dimensions, two dimensions with the focus on the library context such as access to collections and the library as place are used in the questionnaire to assess library service quality (Hiller, 2001). The goals of LibQUAL+ TM are to foster the culture of excellence in providing library service; helps libraries better understand user perceptions of library service quality; collect and interpret library user feedback systematically over time; provide libraries with comparable assessment information from peer institutions; identify best practices in library service; and enhance library staff members' analytical skills for interpreting and acting on data (Crawford, 2006).…”

Section: Libqual+ Tm Instrumentmentioning

confidence: 99%

User Perceptions of Library Service Quality in Private Universities in Tanzania: A Case of University of Iringa

Simba

2021

jipe

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The study was based on the premise that the culture of library assessment from the users’ perspective is of vital importance to determine what users’ needs are and whether these needs are being met. Consequently, identifying the strengths and weaknesses of the existing library services and using the assessment results to improve service delivery. The study examined the quality of library services at the University of Iringa Library from the users’ perspective. The users’ expectations and perceptions of service quality were investigated to determine the extent to which the library met users’ expectations. A sample of 294 undergraduate students, 31 postgraduate students, and 50 academic staff were surveyed. The adapted LibQUAL+TM questionnaire was self-administered to respondents. A total of 213 (72.4%) undergraduate students, 20 (64.5%) postgraduate students, and 31 (68%) academic staff responded. The descriptive statistics was used for analysis. The insights gained from this study indicate that there was a gap between user’s expectations and perceptions of service quality. The magnitude of the gap varied depending on individual services.

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Section: Libqual+ Tm Instrumentmentioning

confidence: 99%

User Perceptions of Library Service Quality in Private Universities in Tanzania: A Case of University of Iringa

Simba

2021

jipe

View full text Add to dashboard Cite

show abstract

Assessing and Measuring Training Performance 2000 Workshop

Cited by 1 publication

References 13 publications

User Perceptions of Library Service Quality in Private Universities in Tanzania: A Case of University of Iringa

User Perceptions of Library Service Quality in Private Universities in Tanzania: A Case of University of Iringa

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