Asking the Right Questions: A Critique of Facebook, Social Media, and Libraries

Bodnar, Jon; Doshi, Ameet

doi:10.1080/15228959.2011.623594

Cited by 20 publications

(3 citation statements)

References 7 publications

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“…Bu kategorilerden ilki kütüphaneler ve kütüphanecilerin kütüphanelerde sosyal medya araçlarının yapılandırılmasına yöneliktir. Bu kapsamda kütüphanelerde sosyal medya araçlarının kullanımıyla elde edilecek faydalar, olası tehdit ve sorunlar, topluluk oluşturmaya yönelik modellemeler ile kütüphanecilerin yaklaşımlarının ele alındığı görülmektedir (Bodnar ve Doshi, 2011;Fernandez, 2009;Young ve Rossmann, 2015;Zohoorian-Fooladi ve Abrizah, 2014). İkinci kategoride kullanıcıların analiz edildiği araştırmalar yer almaktadır (Kim ve Abbas, 2010;Kronqvist-Berg, 2014).…”

Section: Sosyal Medya Ve Kütüphanelerunclassified

Sosyal Medyada Kullanıcı Etkileşimi ve İçerik Kategorizasyonu: Ankara’daki Halk Kütüphanelerinin Facebook Gönderilerinin Analizi

Çakmak¹,

Eroğlu²

2020

Turk Kutuphaneciligi - Turkish Librarianship

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The presence of libraries in social media platforms that mostly based on interaction, sharing, and engagement can contribute to the identification of user expectations as well as service delivery and marketing. In this regard, the content produced by libraries on social media platforms and the reaction data obtained from users can be utilized for impact assessment purposes. In this study, it is aimed to describe user interaction and to detect the content categories by analyzing the Facebook public page contents of public libraries in Ankara. Accordingly, 1739 posts and the interaction data related to these posts were collected on the Facebook pages of 10 public libraries in Ankara. The collected data were firstly presented with descriptive statistics, and then the posts were analysed by using text mining applications. Additionally, topics and sub-topics are detected. The results showed that specific libraries actively use their Facebook pages. It was also revealed in the study that the post contents in the event category were mostly for children and students at primary and secondary levels. The number of posts included in the collection category was lower than the number of posts in other categories. It is recommended in the study that the analyzed public libraries should develop more content according to their target audiences. It is also emphasized that the analyzed libraries should increase the number of post interactions, and they should increase the number of posts related to collections and services. Lastly, It was emphasized that the analyzed libraries should act in the context of a social media strategy to increase user interaction and provide its sustainability.

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Section: Sosyal Medya Ve Kütüphanelerunclassified

Sosyal Medyada Kullanıcı Etkileşimi ve İçerik Kategorizasyonu: Ankara’daki Halk Kütüphanelerinin Facebook Gönderilerinin Analizi

Çakmak¹,

Eroğlu²

2020

Turk Kutuphaneciligi - Turkish Librarianship

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“…While the SWOT framework can provide valuable insight into a company's competitive position, previous research has largely used other methods or discussed the impact of social media on a firm's competitiveness (Mangold & Faulds, 2009 Conversely, considerable research utilizing the SWOT framework model to analyze the use of social media is not from the direct perspective of strategic competitive knowledge. Sample themes in this body of research include: collaboration and training in educational environments (Thinesse-Demel, 2010; Grosseck & Holotescu, 2011;Bosman & Zagenczyk, 2011), interaction and collaboration in library environments (Fernandez, 2009;Bodnar & Doshi, 2011;Lin & Ranjit, 2012), managing the use of social media in different business environments (Montalvo, 2011), using social media in product development (Bertoni, Chirumalla, & Johansson, 2012), and social media for collaboration in government (Wooley, 2010). Huckfield (2012) used SWOT to evaluate the use of social media as one way to promote business by having employees participate in social media conversations.…”

Section: Introductionmentioning

confidence: 99%

A SWOT Analysis Of Competitive Knowledge From Social Media For A Small Start-Up Business

Brooks

Heffner

Henderson

2014

RBIS

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“…Of the studies that account for students' reception to library social media, some find receptivity to Facebook as a marketing tool (Connell, 2009;Sachs, Eckel, & Langan, 2011), while other research casts doubt on student interest in social media for academic purposes, and asks that librarians consider questions of patron privacy and the mining of personal data (Bodnar & Doshi, 2011;Epperson & Leffler, 2009). Due to students' reported lack of interest as well as the rapid rate at which the popularity of social media platforms waxes and wanes, the findings may warrant caution and consideration of sustainability before devoting significant time and resources to social media outreach (Gaha & Hall, 2015).…”

Section: Student Interactions With Librarians and Contact Preferencesmentioning

confidence: 99%

Learning about Student Research Practices through an Ethnographic Investigation: Insights into Contact with Librarians and Use of Library Space

Tewell

Mullins

Tomlin

et al. 2017

EBLIP

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Objective -Student research habits and expectations continue to change, complicating the design of library spaces and the provision of research support. This study's intent was to explore undergraduate and graduate student research and study needs at a mid-sized university's two campuses in the Northeastern United States, and to improve librarians' understandings of these practices so that more appropriate services and spaces may be developed to support student learning.Methods -The research project utilized a primarily qualitative design for data collection that spanned from fall 2012 to summer 2013, consisting of an online questionnaire, unobtrusive observations, and in-depth semi-structured interviews. Data collection commenced with a questionnaire consisting of 51 items, distributed through campus email to all students and receiving 1182 responses. Second, 32 hours of unobtrusive observations were carried out by librarians, who took ethnographic "field notes" in a variety of Library locations during different times and days of the week. The final method was in-depth interviews conducted with 30 undergraduate and graduate students. The qualitative data were analyzed through the application of a codebook consisting of 459 codes, developed by a data analysis team of 4 librarians.Results -The results address topical areas of student interactions with librarians, contact preferences, and use of library space. Of the interviewees, 60% contacted a librarian at least once, with texting being the most popular method of contact (27%). In being contacted by the library, students preferred a range of methods and generally indicated interest in learning about library news and events through posters and signage. Participants were less interested in receiving library contact via social media, such as Facebook or Twitter. Regarding student use of and preference for library space, prominent themes were students creating their own spaces for individual study by moving furniture, leaving personal items unattended, the presence of unwanted noise, and a general preference for either working nearby other students in groups or in carrels to facilitate individual study.Conclusions -Being aware of student research processes and preferences can result in the ability to design learning environments and research services that are more responsive to their needs. Ethnographic research methods, as part of an ongoing research process, are recommended as a means to better understand library user practices and expectations.

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Asking the Right Questions: A Critique of Facebook, Social Media, and Libraries

Cited by 20 publications

References 7 publications

Sosyal Medyada Kullanıcı Etkileşimi ve İçerik Kategorizasyonu: Ankara’daki Halk Kütüphanelerinin Facebook Gönderilerinin Analizi

Sosyal Medyada Kullanıcı Etkileşimi ve İçerik Kategorizasyonu: Ankara’daki Halk Kütüphanelerinin Facebook Gönderilerinin Analizi

A SWOT Analysis Of Competitive Knowledge From Social Media For A Small Start-Up Business

Learning about Student Research Practices through an Ethnographic Investigation: Insights into Contact with Librarians and Use of Library Space

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