“…Mental health care practice needs nurses and social workers who are capable of establishing meaningful nurse–patient relationships (Akerjordet & Severinsson 2004, Megens & van Meijel 2006, Edward & Warelow 2007, Hurley & Rankin 2008). However, the specific problems and behaviours of psychiatric patients, such as depression, anxiety, delusions, aggression, resistance, suicide, self‐harm and mistrust, can cause severe emotional stress for nurses, who may even experience burnout when they must deal too often with feelings of anger, pity, fear, irritation and impatience.…”