Artificial Intelligence in Public Sector: A Review for Government Leaders about AI Integration into Government Administrations

Abstract

In today's public sector, there is an urgent need for efficiency, effectiveness and rapid response to economic and social changes. This change is supported by tremendous technological progress, where artificial intelligence (AI) is one of the most important pillars of digital technology that can dramatically change all sectors of society, including the public sector, its leaders and public servants. It may also help in playing a new role and giving a new legitimacy to the public sector and government work based on modern technology. To the best of our knowledge and due to the lack of a comprehensive vision, a hypothesis that establishes for the possibility of applying artificial intelligence in the public sector. This study aims to shed some light on the need of public sector leaders to Gain a comprehensive and deep understanding of the scope and impact of AIbased applications in the public sector as their organizations are fully digitized. Previous studies discussed the application of artificial intelligence, often partially, specialized in the business sector, which generated a research gap that did not address the specificity of the public sector and government work. The methodology of this study is based on collecting, analyzing, and linking relevant ideas from published scientific research to provide an integrated overview of the applications of artificial intelligence in the government sector, taking into account the significant role that this sector plays in the lives of citizens and the rest of the vital sectors. This study examined the specificity of the application of artificial intelligence in the government sector, the role of governments in ensuring the successful implementation of the artificial intelligence strategy in their departments, and the enormous opportunities and capabilities that artificial intelligence provides to the public sector. The study also focused on the most prominent issues and challenges faced by artificial intelligence in government work, the great role that the partnership between the public and private sectors plays for the success of the application, and how government leaders can play an important role in the development and strengthening of the artificial intelligence community.

Ai-Enabled Customer Experience Enhancement in Business

“…However, the study also notes the challenges in implementing these AI systems, including the need for continuous updates and the risk of AI being used for cybercrime. Maalla (2021) reviews the integration of AI in the public sector. The study emphasizes the need for public sector leaders to understand the scope and impact of AI-based applications as their organizations become fully digitized.…”