2007
DOI: 10.1111/j.1468-0394.2007.00433.x
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Artificial intelligence applications in the telecommunications industry

Abstract: Artificial intelligence (AI) has been applied to the telecommunications industry for more than a decade. The purpose of this paper is to examine the application of AI in the telecommunications industry sector. Our research finds that AI's first main application in telecommunications is in the network management area. Expert systems and machine learning are the two AI techniques that have been widely used in telecommunications, while machine learning and distributed artificial intelligence are the two AI techni… Show more

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Cited by 37 publications
(15 citation statements)
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“…Existing literatures have identified the success factors for IT adoption (Oliveira & Martins, 2011) and have examined the process of how companies adopt IT innovations. Previous studies on AI mainly focus on techniques and applications (Qi, Wu, Li, & Shu, 2007;Walczak, 2016). However, organizational or managerial issues regarding AI, particularly, the success factors that affect AI adoption are overlooked.…”
Section: Introductionmentioning
confidence: 99%
“…Existing literatures have identified the success factors for IT adoption (Oliveira & Martins, 2011) and have examined the process of how companies adopt IT innovations. Previous studies on AI mainly focus on techniques and applications (Qi, Wu, Li, & Shu, 2007;Walczak, 2016). However, organizational or managerial issues regarding AI, particularly, the success factors that affect AI adoption are overlooked.…”
Section: Introductionmentioning
confidence: 99%
“…Parts of their information systems have become fairly mature. As Figure 2 illustrates, typical information systems include business support systems (BSS), operating support systems (OSS) and management support systems (MSS) (Qi et al 2006(Qi et al , 2007. As marketoriented systems, BSS provide the interface between telecommunication enterprises and their customers and support the overall marketing activities.…”
Section: New Characters Of Information Systems In Telecommunication Ementioning
confidence: 99%
“…In [27], the author's group investigate the new flexible use of the Hopfield neural network to perform dynamic call admission control. The self-learning approach of the neural network has been used to design a CAC in [28], [29]. According to the literature survey most of the proposed CAC approach, select the number of users as input parameter according to their types of service.…”
Section: Previous Workmentioning
confidence: 99%