2023
DOI: 10.28991/esj-2023-07-02-01
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Artificial Intelligence and Its Ethical Implications for Marketing

Abstract: Despite the recent developments in AI, ethical questions arise when consumers contemplate how their data is being treated. This paper develops a conceptual model building on the theory of acceptance, risk, trust, and attitudes towards AI to understand the drivers that lead consumers to accept AI, considering consumers' ethical concerns. The model was empirically tested with 200 consumers of AI marketing services. The findings reveal that perceived risk significantly impacts attitudes toward AI, ethical concern… Show more

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Cited by 10 publications
(4 citation statements)
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“…The ethical considerations surrounding AI in marketing have sparked discussions, with AI-driven automation of consumer tasks and tailored content delivery prompting inquiries into consumer decision-making processes and privacy concerns (Gonçalves et al, 2023). Furthermore, the potential of AI in strategic marketing decision-making has been emphasized, stressing the importance for businesses, especially in competitive sectors, to leverage AI for enhanced decision-making capabilities to maintain a competitive edge (Stone et al, 2020).…”
Section: Recent Developments and Applications Of Ai In The Marketing ...mentioning
confidence: 99%
“…The ethical considerations surrounding AI in marketing have sparked discussions, with AI-driven automation of consumer tasks and tailored content delivery prompting inquiries into consumer decision-making processes and privacy concerns (Gonçalves et al, 2023). Furthermore, the potential of AI in strategic marketing decision-making has been emphasized, stressing the importance for businesses, especially in competitive sectors, to leverage AI for enhanced decision-making capabilities to maintain a competitive edge (Stone et al, 2020).…”
Section: Recent Developments and Applications Of Ai In The Marketing ...mentioning
confidence: 99%
“…Furthermore, these technologies suffer from scalability and coverage limitations. The selection of algorithms can provide different outcomes for distinct individuals [86,87].…”
Section: -2-ethical Considerationsmentioning
confidence: 99%
“…Designers worry about AI algorithm bias and opacity (Li, Ruijs and Lu, 2022). Maintaining industry trust requires explicit ethical AI design rules and transparent and accountable algorithms (Gonçalves et al, 2023). AI design advice may reinforce harmful prejudices (Gaspari Cirne de Toledo and Cirne de Toledo Júnior, 2021).…”
Section: Ethical Concernmentioning
confidence: 99%