Are service-based business models of the video game industry blueprints for the music industry?

Waldner, Florian; Zsifkovits, Martin; Heidenberger, Kurt

doi:10.1504/ijsem.2013.051862

Cited by 11 publications

(8 citation statements)

References 45 publications

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“…The digitalisation of goods and services, together with the increase in the calculating power of information technology, has lowered the costs and increased the speed of the information accumulation cycle (Bhimani and Willcocks, 2014;Latour, 1987, p. 219-223). And it is not only numbers, images and texts, but also previously physically distributed goods and services that are contemporarily transformed into binary code, such as music and games (Waldner et al, 2013), providing the possibility for these goods and services to become systems that can be used to generate accumulative and combinable traces when they are being used (Revellino and Mouritsen, 2015).…”

Section: Visualisation Through Calculative Enginementioning

confidence: 99%

“…219-223). And it is not only numbers, images and texts, but also previously physically distributed goods and services that are contemporarily transformed into binary code, such as music and games (Waldner et al , 2013), providing the possibility for these goods and services to become systems that can be used to generate accumulative and combinable traces when they are being used (Revellino and Mouritsen, 2015).…”

Section: Conceptual Frameworkmentioning

confidence: 99%

“…As the world has become digitalised, many traditional industries have transformed their products and services from physical to digital (Waldner et al , 2013). Traditional business models that were based on physical products and their reproduction and distribution have now been undermined by intangible reproduction in the gaming and music industries (Benghozi and Paris, 2016).…”

Section: Game Analytics In the Digital Free-to-play Environmentmentioning

confidence: 99%

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Visualising a “good game”: analytics as a calculative engine in a digital environment

Lassila

Moilanen

Järvinen

2019

AAAJ

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Visualising a "good game": analytics as a calculative engine in a digital environmentPurpose This research concerns the use of analytics as a calculative engine enabling coordination and control for the development process in a creative digital business environment. Design/methodology/approach This research employs an explorative field study approach, using interview data from professionals working with free-to-play mobile game development. Drawing on the concepts of cycles of accumulation, accounting as an engine and mediating instruments, this study examines how organisational actors using the analytics in a digital business environment participate in the data generation that accumulates knowledge about and new insights into the desired outcome. Findings The real-time metrics provided the means for organisational actors to continually monitor, visualise and if necessary intervene in the creative "good game" development process. Timely quantification and visualisation of user actions, collected as digital traces, enhanced the cycle of information accumulation. This new knowledge resulted in a desire for improvement and perfection, which directed the actions towards the organisational objectives. Originality/value This study furthers our understanding of the performativity of accounting as an engine and the user behavioural data traces as its "fuel" in a digital product development. It highlights the role of analytics as a "fact-generating" device, capable of transforming the raw user behavioural data, the fuel, into powerful explanations through visualisations of ideals. The real-time metrics, understood as mediating instruments, enable the generation of new insights and accumulation of knowledge guiding the further development towards the desired outcome, the "good game".

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Section: Visualisation Through Calculative Enginementioning

confidence: 99%

Section: Conceptual Frameworkmentioning

confidence: 99%

Section: Game Analytics In the Digital Free-to-play Environmentmentioning

confidence: 99%

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Visualising a “good game”: analytics as a calculative engine in a digital environment

Lassila

Moilanen

Järvinen

2019

AAAJ

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“…This finding demonstrates that the co-creation concept has been used in every phase of the value chain in the music business. Several actors are seen as co-creative efforts (Banks and Deuze, 2009) in the music business value chain (Gamble and Gilmore, 2013), e.g., festival and tourism organisers (Garay and Morales Pérez, 2017), religious bodies (Almond and DeJordy, 2012), independent musicians (Burnes and Choi, 2015), music communities (Bajde et al, 2015), talent agencies (Chen et al, 2017), DJ ( Jarvenpaa and Lang, 2011) and online music software developers (Waldner et al, 2013). Based on the findings, it is fair to assert that music consumers can also be seen partners, as they also contribute to the creation of value throughout the on-going development and commercialisation phases (Gamble and Gilmore, 2013).…”

Section: Stagementioning

confidence: 99%

Co-creation experiences in the music business: a systematic literature review

Saragih¹

2019

JMD

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Purpose Various literature have contextualised value co-creation concept in the music business and how that notion puts into practice in benefitting the actors in this particular business. The purpose of this paper is to review the extant literature to comprehend regarding the applicability of co-creation in music business which can be used to map and evaluate strategies used to stimulate and exercise co-creation experiences; focus from such co-creational activities; stages during which co-creation occurred; channels in which the music as cultural product is delivered; and the co-creative platform used that can be useful for practitioners as well as scholars in the music business. Design/methodology/approach Of the available academic databases that exist on the online platform, this study takes into account six scholarly databases, i.e., Emerald, EBSCO, ISI Web of Sciences, ProQuest, ScienceDirect and Scopus. Findings Having filtered through the initial 113 papers that fulfil the predetermined criteria, this study discovers 33 empirical journal and proceeding papers that have discussed the co-creation concept in the music context from 2011 to 2017. Practical implications The review practically implies that practitioners as well as scholars in the music or marketing field can first begin with planning and understanding the right strategy, focus, stage, channels and platforms before executing co-creational activities in the music business. This paper also speaks to the broader literature, particularly in the creative industries, that value co-creation can serve to be used to obtain monetary, experience or social value in the market using virtual and physical co-creative platforms. Other sectors in the creative industries can also infer that co-creation can be promoted and exercised through various orchestration strategies in several stages of the value chain. Originality/value This paper is the first to integrate five practical criteria as to how co-creation is applied and contextualised in the music business. It also contributes to the academic literature by presenting an exhaustive selective review of the value co-creation concept and its applicability to the music business.

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“…Mobile games are one of the largest paid mobile application areas and one where users are often willing to pay for services (Penttinen, Rossi, and Tuunainen, 2010). A very successful example of promoting a paid mobile application with a free basic version is "Angry Birds" (Waldner, Zsifkovits, and Heidenberger, 2013). Based on such studies, this study looks into loyalty when paying for mobile games.…”

Section: Introductionmentioning

confidence: 99%

Examining Paid Mobile Application Customer Loyalty: The Moderating Effect of Switching Costs

Chen

Chang

2016

BER

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The mobile application industry has more actions and services in recent years due to consumer demand.The purpose of this study is to explain the relationships among perceived value, satisfaction, and customer loyalty in the paid mobile application industry. Moreover, this studydevelops and testsa conceptual model that offer a value perspective in understanding customer loyalty toward paid mobile applications. Toachieve this aim, perceived value and customer satisfaction must be measured and “switching costs” identified. This study also takes a value component perspective from Bernardo, Marimon and del Mar Alonso-Almeida (2012) to confirm how the two types of switching costs (monetary vs. nonmonetary switching costs) moderate the link in perceived value, satisfaction, and loyalty in the instance of a paid entertainment mobile application. The results from an online survey indicate that the switching costs had a moderating effect on the relationship between perceived value and loyalty, and the satisfaction and loyalty of using paid mobile applications. With respect to the findings, the moderating effect of switching cost play a critical role in determining customer loyalty of paid mobile applications. It also revealed that nonmonetary switching costs has more importance than monetary switching costs in engendering loyalty, since monetary contains price in the download paid mobile applications, which provides negative outcomes among the relationship of perceived value, satisfaction, and loyalty. In the conclusion, the implications of these findings are discussed.

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Are service-based business models of the video game industry blueprints for the music industry?

Cited by 11 publications

References 45 publications

Visualising a “good game”: analytics as a calculative engine in a digital environment

Visualising a “good game”: analytics as a calculative engine in a digital environment

Co-creation experiences in the music business: a systematic literature review

Examining Paid Mobile Application Customer Loyalty: The Moderating Effect of Switching Costs

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