Are Human Resource Departments Really Important? An Empirical Study on Malaysian Small and Medium Enterprises (SMEs) in the Service Sector

Osman, Intan; Cf, Theresa Ho; Galang, Maria Carmen

doi:10.5539/ijbm.v6n2p147

Cited by 20 publications

(6 citation statements)

References 17 publications

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“…This response rate was achieved only after a great deal of effort and hard work. In comparison to other research, the response rate was very high due to the use of a self-administered questionnaire (Ahmed, Hassan, & Taha, 2004;Osman, CF, & Galang, 2011;Zakaria, Zainal, & Nasurdin, 2011). The sample size of 381 was deemed sufficient in PLS to achieve an acceptable degree of statistical power.…”

Section: Response Ratementioning

confidence: 81%

Evaluating The Impact of Mindfulness Service on Air Travel Experience and Satisfaction: A Mediation and Moderation Model

Zulqurnain,

Farooq,

Majid

et al. 2023

Pak. J. Humanit. Soc. Sci

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The concept of mindfulness is enhanced now a days over the world. It’s significant positive effects on person’s health not only valuable solution for people facing problems, like depression and anxiety but also makes a desire for society to enhance individual’s quality in many phases of life. To fulfilment of the objective of this study convenient sampling techniques is used to collected the data from the concerned respondents. To access and measurement of the model convergent validity, and discriminant validity is used and to measure the hypothesis path analysis is used. The results of it create positive travel experience which lead to higher customer satisfaction. Moreover, due to significant effects on travel anxiety and higher satisfaction with the service, customer more attract and loyal to airline. In order to take the large range of passengers the study was conducted as a survey which was taken at the international departure gate of Allama Iqbal International Airport Lahore. Data was collected and compiled from passengers who were frequent flyers in different airlines. The study also focusses on the relationship between mindfulness and travel experience with airlines of their choice. The Service quality acting as a moderator between mindfulness mediation and its effects on travel experience to improve customer satisfaction. Mindfulness has a limited attention in business perspective but this study investigates mindfulness as a business model. Mindfulness service create a positive effect to satisfied airline passengers during different phases of flight to enhance positive travel experience. There for, the possible impact of flight anxiety is investigated for better understanding of mindfulness meditation effect with the help of airline service quality.

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Section: Response Ratementioning

confidence: 81%

Evaluating The Impact of Mindfulness Service on Air Travel Experience and Satisfaction: A Mediation and Moderation Model

Zulqurnain,

Farooq,

Majid

et al. 2023

Pak. J. Humanit. Soc. Sci

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“…Our results contribute to the literature as they show that not all SMEs implement a learning culture equally and that a greater learning culture is associated with a particular set of characteristics, such as size (having more than 100 employees), sector (being part of the manufacturing and public services sectors), unionization and requirements under the Act to promote workforce skills development and recognition. These SMEs may be better equipped for talent and knowledge management, among other things, because of the high proportion of respondents who are HR directors or managers, as the past study showed having an HR department is associated with employees’ training and development (Osman et al , 2011).…”

Section: Discussionmentioning

confidence: 99%

Human resource development in SMEs in a context of labor shortage: a profile analysis

Deschênes

2022

EJTD

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Purpose The purpose of this paper is to examine small and medium-sized enterprises’ (SMEs) level of participation in human resource development activities during a labor shortage. Drawing on human capital theory, it examines whether SMEs’ profiles, determined according to their participation in different types of training activities, relate to perceived benefits of training, barriers to participation in training and learning culture. Design/methodology/approach This study applies latent profile analysis (LPA) to 10 training practices of 427 SMEs in Quebec, Canada. Findings The LPA distinguished four profiles of SMEs, reflecting differing capacities for mobilizing training resources during a labor shortage. These four profiles show differences with regard to perceived training benefits, barriers to participation in training and learning culture. Originality/value To the best of the authors’ knowledge, this study is among the first to focus on the specific ability of SMEs to invest in their human capital in the unique and recent context of a labor shortage.

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“…Human resources are strategic resources essential to the organization as knowledge, skills, abilities, behaviours, and interaction of the employees can influence organizational performance (Osman et al, 2011). In a competitive global business environment, organizations increasingly consider their employees a critical asset that enables them to sustain their competitive edge.…”

Section: Hphrps and Business Performance-linkagementioning

confidence: 99%

Enhancing Business Performance in the Banking Sector through High-Performance Human Resources Practices: A Conceptual Framework

Alqahtani¹,

Hashim²,

Muktar³

2021

IJARBSS

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The purpose of this study is to develop a conceptual framework of the relationship between High-Performance Human Resources Practices (HPHRPs) and business performance provide the importance to conduct this study. Based on an extensive review of the past studies, the relationship between human resource practices and business performance remains unclear, and ambiguity exists about the mechanism of how HPHRPs influence business performance. Despite these studies, human resource management practices have been suggested to be studied to determine the relationship between business performance. Thus, this concept paper investigates the relationship between three HPHRPs (training and development, employees' empowerment, compensation and rewards) and business performance. Based on Ability-Motivation-Opportunity (AMO) and the Resource-Based View (RBV) theories, highperformance human resources practices are the best way of employing vital internal resources that influence business performance. Therefore, this conceptual paper explores the role of High-Performance Human Resources Practices (HPHRPs) on business performance. This paper contributes to the body of knowledge towards understanding the function of HPHRPs on business performance, particularly when organizations rely heavily on labour force skills to gain a competitive advantage. More importantly, this paper will provide future directions to academics, practitioners, and policy-makers in understanding HPHRPs from a business performance perspective.

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Are Human Resource Departments Really Important? An Empirical Study on Malaysian Small and Medium Enterprises (SMEs) in the Service Sector

Cited by 20 publications

References 17 publications

Evaluating The Impact of Mindfulness Service on Air Travel Experience and Satisfaction: A Mediation and Moderation Model

Evaluating The Impact of Mindfulness Service on Air Travel Experience and Satisfaction: A Mediation and Moderation Model

Human resource development in SMEs in a context of labor shortage: a profile analysis

Enhancing Business Performance in the Banking Sector through High-Performance Human Resources Practices: A Conceptual Framework

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