Are Enterprise System Related Misfits Always a Bad Thing?

Maurer, Chris; Berente, Nicholas

doi:10.1109/hicss.2012.119

Cited by 10 publications

(13 citation statements)

References 45 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…About a half of all information system projects fail, mainly due to an "underestimation of the changes necessary in the organization" [2, p.7]. ES are costly not only because the software package and its maintenance and opportunity costs are high, but also because it enforces complex and wide-ranging changes to adopting organizations by imposing predetermined structures and business processes embedded in the system, even though they are to some degree customizable [6,21]. While many studies focus heavily on the benefits of ES, there are insufficient studies on ES use.…”

Section: Introductionmentioning

confidence: 99%

Enterprise system implementation in national and local Korean police agencies

Hagen

2013

Proceedings of the 14th Annual International Conference on Digital Government Research

View full text Add to dashboard Cite

Enterprise systems promise to bring various benefits to organizations. However, the dynamics of user adoption are not well understood, which makes fully realizing these expected benefits is challenging. A major difficulty arises from the fact that enterprise systems impose structures on adopting organizations based on best practices in the field, but users-in-context also influence the structure that is actually realized. In this study, structuration theory was adopted in order to examine the dynamics of human interactions with technological artifacts during technology use. From exploratory interview data regarding the use of On-Nara, the Korean government enterprise system, at the national and local police agencies, certain individual characteristics, institutional rules, and available technologies were found to affect the ways in which users enact On-Nara. Some users creatively modified certain functionalities of modules. Also, recursive use of On-Nara brought subtle changes to user practices by creating new processes of collective discussion, and by lessening the rigidity of hierarchy. Further, the system's original goals and the users' perception of the goals did not always match. Indeed, use of the system evolved with its own "spirit." The study's findings will benefit both public and business organizations by providing insights regarding how users make sense of, and decide to actually use, features and functionalities of enterprise systems.

show abstract

Section: Introductionmentioning

confidence: 99%

Enterprise system implementation in national and local Korean police agencies

Hagen

2013

Proceedings of the 14th Annual International Conference on Digital Government Research

View full text Add to dashboard Cite

show abstract

“…However, in recent years, more and more researchers apprehended that the entanglement of users and technology, although start from a set of predetermined designed conditions, sustained on the "WHAT", develops emergent enactment. Emergent enactment occurs among users, technologies, and institutional context identified in the research literature sometimes as workarounds or misfits [1], [2] [3]. Moreover, users are changing their relation with the technology as the digital immigrants are old-fashioned by the digital natives [4] and the pervasiveness of technology, in the advent of the Internet, is crossing fundamental lines and refunding old paradigms supporting positively the individuality of common based information systems [5].…”

Section: Introductionmentioning

confidence: 99%

Sociomaterial Enactment Drive of Business/IT Alignment: From Small Data to Big Impact

Sousa

Machado

2014

Procedia Technology

View full text Add to dashboard Cite

Business/IT alignment is an information systems research field with a long existence and a high number of researchers and represents a central direction on the thinking about the relation between business and the information systems. It aims to achieve a paradigm, one in which there is a high degree of visibility and availability of information, about the information systems sociomateriality. Complex-networks constitute an approach to the study of emergent properties of complex systems that strongly focuses and relies on models and measures, through which build the system interdependence. Several contributions of complexnetworks are: topology always affects the function; separated from the domain; quantification of element's relationships; visibility and capture of emergent properties. This work expects to contribute for the appropriate use of complex-networks models and measure in the drive of the information systems alignment. This work considers an exploratory case research strategy. It uses an exploratory case developed in the field of information systems that directed its deployment to sustain the business development and evolution. This paper illustrates a profiling framework that introduces a global and elementary use of the sociomaterial enactment. From the analysis of the exploratory case, the paper infers drivers of the information systems Business/IT alignment.

show abstract

“…This definition is neutral in the sense that there is no value judgement. Wang et al (2006) and Maurer et al (2012) on the other hand define a misfit as a mismatch between the 'best practice' of the ERP system and the practices used by the organization. Liang & Xue (2004) speak of a misfit when there is a gap between the values brought in by the best practices of an ERP system and the existing values of an organization.…”

mentioning

confidence: 99%

“…Key to a misfit is that an exact match between the embedded structures of an ERP system and those of an organization is missing, ranging from minor inconveniences to critical deficiencies in functionality (Maurer et al, 2012). However, practitioners have to deal with another problem also: is a misfit an actual one or is it only perceived as such (normally) by end users?…”

mentioning

confidence: 99%

See 1 more Smart Citation

Solving misfits in ERP implementations by SMEs

Beijsterveld

Groenendaal

2015

Information Systems Journal

View full text Add to dashboard Cite

The gap between the organizational needs and the extent to which an 'off-the-shelf' enterprise resource planning (ERP) system can meet these is called a misfit. A framework is developed to distinguish actual from perceived misfits. This is used to analyse the ERP implementation at four small-sized and medium-sized enterprises. The results show that they prefer to adjust the ERP system to their business processes when needed but often unnecessarily change the system to solve perceived misfits. The framework is a first step to prevent this unnecessary work in the future.

show abstract

Are Enterprise System Related Misfits Always a Bad Thing?

Cited by 10 publications

References 45 publications

Enterprise system implementation in national and local Korean police agencies

Enterprise system implementation in national and local Korean police agencies

Sociomaterial Enactment Drive of Business/IT Alignment: From Small Data to Big Impact

Solving misfits in ERP implementations by SMEs

Contact Info

Product

Resources

About