Arbeit als Interaktion

Dunkel, Wolfgang; Weihrich, Margit

doi:10.1007/978-3-658-14458-6_6

Cited by 32 publications

(4 citation statements)

References 54 publications

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“…Work itself is not only an object of classifications but has a far ranging symbolic-cultural dimension in societies (Hann 2000;Gudeman and Hann 2015) that includes multiple cultural meanings and workrelated moral economies. Classifications are also necessary for the performance of work, since workers constantly need to interpret their tasks and their own positions to coordinate how they go about their work (Burawoy 1979;Dunkel and Weihrich 2018).…”

Section: Social Classificationsmentioning

confidence: 99%

‘Slaves’ without coercion? Work-related classification patterns among Romanian migrant workers

Sperneac-Wolfer,

Botorog,

Sutterlüty

2023

SEER

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Tens of thousands of Romanian migrants work in the German construction sector. Their work is often characterised by unpaid wages, long working days and the withholding of sick or holiday pay. The risky and exploitative nature of the conditions under which they work is reflected in their negative evaluation of their engagements as ‘slave labour’. Starting from such a clearly negative evaluation, this article asks how such workers classify their work and what role such classifications have within the context of labour exploitation. Based on qualitative interviews with and participant observation among Romanian construction site workers in Germany and in Romania, the article reconstructs four work classifications, each of which offers a different reason to make hard work plausible in the eyes of workers, while employers actively turn such interpretations into a mechanism of vulnerability. Without direct physical coercion, these ideas motivate workers to take on work that they themselves criticise as ‘slave labour’. The paper concludes by arguing that the recognition of such classifications and their social effects are crucial for an understanding of labour exploitation.

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Section: Social Classificationsmentioning

confidence: 99%

‘Slaves’ without coercion? Work-related classification patterns among Romanian migrant workers

Sperneac-Wolfer,

Botorog,

Sutterlüty

2023

SEER

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“…However, social interactions are not always guided by rationality. Due to this discrepancy, both concepts – work and social interactions – have rarely been conceived as an entity (Dunkel and Weihrich, 2018). Third, service relationships are characterised by subjectivity, emotions and/or corporeality.…”

Section: Social Interactions In Current Debates Within the Context Of...mentioning

confidence: 99%

Social interactions at work: why interactive work should be an analytical category in its own right

Doerflinger

2022

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PurposeThe purpose of this paper is to make a conceptual argument for considering interactive work – i.e. work made up of micro-level exchanges or social interactions with third parties such as customers, patients or citizens – as a distinct analytical category in employment-related research. The argument is underpinned by the core role played by interactive work in valorisation.Design/methodology/approachThis is a conceptual paper, with its argument based on key findings from the debates on symbolic interactionism, service work and interaction work. These are merged and combined with a valorisation perspective.Findings“Social interactions” and “work” have mostly been considered separately by theoretical sociology and the sociology of work. The author contends however that the two concepts should be viewed together, as social interactions at work are a constitutive feature of many occupations, jobs and tasks. This implies studying both exchange and social relationships between the different parties and their embeddedness in specific (multi-level) contexts. Moreover, there are two reasons why interactive work relates to specific working conditions: first, it involves customers or similar groups as third parties; second, it is key to valorisation. To systematically study interactive work, context-sensitive approaches spanning multiple (analytical) levels are recommended.Originality/valueThe article contributes to advancing the understanding of interactive work as a distinct form of work as yet under-theorised but deserving to be considered as a separate analytical category.

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“…Nevertheless, discrepancies in service expectations of service providers and service recipients cannot be fully ruled out. Service recipients are often not aware of this nor how they should and can contribute to the success of the service [8,16]. The more the service recipient is involved in service delivery, the greater the need for cooperation.…”

Section: Interactive Work Demandsmentioning

confidence: 99%

Capturing Interactive Work for Nurses—First Validation of the German IWDS-N as a Multidimensional Measure

Digutsch

Velana

Rinkenauer

et al. 2021

IJERPH

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The theoretical framework of interactive work provides a multi-dimensional perspective on the interpersonal demands of nurses in nurse–patient interactions. It is defined by four dimensions: emotional labor directed to the self and others, cooperative work, and subjective acting. While the framework stems from qualitative research, the aim of the current study is to translate it into a quantitative scale to enable measurement of the high interpersonal demands that so often remain implicit. For this reason, we conducted an online survey study (N = 157; 130 women, 25 men, 2 divers) among professional nurses in Germany (spring 2021) to test the derived items and subscales concerning interactive work, which resulted in a 4-factor model that was verified with confirmatory factor analysis (CFA). The survey further captured additional information on established constructs concerning job-related well-being (e.g., burn out, meaningfulness), job characteristics (e.g., work interruptions, time pressure) and individual resources (coping strategies) that are supposed to correlate with interactive work demand scales for nurses (IWDS-N), to determine the quantitative nature of their relations. The results show that the subscales of the IWDS-N have adverse effects on indicators of work-related well-being. Moreover, negative job characteristics, such as time pressure, are positively correlated with subscales of the IWDS-N and are therefore problem-focused coping strategies as an individual resource. The results emphasize that a multidimensional consideration of self-regulatory processes is useful to capture the subtle and complex nature of the interactive work demands of nurses. The current study is the first that developed a quantitative, multi-dimensional measure for interactive work demands, which can help make implicit demands in service work explicit.

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Arbeit als Interaktion

Cited by 32 publications

References 54 publications

‘Slaves’ without coercion? Work-related classification patterns among Romanian migrant workers

‘Slaves’ without coercion? Work-related classification patterns among Romanian migrant workers

Social interactions at work: why interactive work should be an analytical category in its own right

Capturing Interactive Work for Nurses—First Validation of the German IWDS-N as a Multidimensional Measure

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