Aproximación al uso de las redes sociales por las fuerzas y cuerpos de seguridad en España en perspectiva internacional

Abstract

As a part of their communication policy, security forces and corps around the world have been introduced into social networks to interact with citizens. At international level, there is a wide line of research on this subject, but there are very few empirical studies until now on the Spanish case, despite the fact that the police in our country is considered a case of success. In this paper we try to make a first approximation about the use they give to these social networks, analyzing issues such as their commitment to communication 2.0, the communities they have created and the activity that they develop to disseminate information and interact with the citizens. This will be complemented by a comparison with the main international police forces, which will allow us to point out some keys that justify Spanish success, as well as future lines of research to be developed in this field. Keywords: Police; Security; Social Networks; Communication 2.0; Organizational Communication.