Apps within apps: predicting government WeChat mini-program adoption from trust–risk perspective and innovation diffusion theory

Abstract

PurposeThe WeChat mini-program is a new channel for the delivery of online and mobile services, including electronic government services. Given the distinguishing characteristics and new business model of WeChat mini-programs, additional studies of mini-program-based government services are warranted. The purpose of this paper is to identify the factors that determine user adoption and usage of government WeChat mini-programs (GWMPs).Design/methodology/approachAn empirical study was conducted through an online survey of Chinese GWMPs users. The proposed model was tested by analyzing the collected data using the covariance-based structural equation modeling approach.FindingsThe findings show that trust in government, trust in WeChat, trust in GWMPs and perceived convenience have significant effects on the usage of GWMPs.Originality/valueThis study contributes to the understanding of the GWMPs and mini-program-based government phenomenon. Theoretical implications for future e-government research as well as practical suggestions for GWMPs operators are also discussed.

Exploring customers' switching from native to lightweight apps: a push–pull–mooring framework perspective

“…As lightweight apps gradually retain core functions and discard redundant functions (Tang et al. , 2021), they will provide higher convenience than native apps in terms of rapid access and exit.…”

“…lightweight apps). Compared to native apps, lightweight apps have a unique advantage in that consumers do not need to download, install, or configure them (Tang et al. , 2021), thereby sidestepping many consumers' concerns about privacy risks associated with the download or installation of native apps.…”

“…lightweight apps represented by WMPs). Indeed, lightweight apps continue to appeal to new customers as new functions and features are added (Tang et al. , 2021).…”

“…lightweight apps). Compared to native apps, lightweight apps have a unique advantage in that consumers do not need to download, install, or configure them (Tang et al, 2021), thereby sidestepping many consumers' concerns about privacy risks associated with the download or installation of native apps. Moreover, lightweight apps may not only be less cumbersome to use also be easier for customers to learn because they integrate authentication, purchase, payment and communication (Chen and Chen, 2020).…”

Touch n Go e-Wallet: The New Payment Style Existed when COVID-19 Hits

“…To be more detailed, eWallet consumers said it was easy to understand, straightforward, and user-friendly, leaving an appealing impression and having an impact on their fulfillment (Nadhira, in Kee et al, 2022). Consequently, Tang et al, (2021) agreed that perceived trust is a strong predictor of m-payment adoption intentions. Several prior studies have also revealed that perceived trust has a significant relation with the behavioral intention to use e-wallets among smartphone owners (Chresentia & Suharto, 2020).…”