Approaches to Quality

Collins, Philippa

doi:10.1108/09544789410057881

Cited by 23 publications

(15 citation statements)

References 2 publications

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“…TQM utilizes various management techniques and quality improvement tools to improve its overall effectiveness to compete globally. TQM has become one of the competitive strategy and has been widely implemented throughout the world (Ali Mohammad, 2006 (Collins, 1994). It is also stated that TQM emphasizes self control, autonomy and creativity among employees and requires active cooperation rather than compliance.…”

Section: Karuppusami Et Almentioning

confidence: 99%

“…In the latest research studies concentrated on TQM factors, such as continuous improvement and customer satisfaction. TQM stresses the importance of culture in designing, producing and improving products and services that satisfy customers (Collins, 1994). It is also stated that TQM emphasizes self control, autonomy and creativity among employees and requires active cooperation rather than compliance.…”

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confidence: 99%

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Implications of TQM and its Critical Success Factors into Business

Venkateshwarlu

Agarwal

Kulshreshtha

2010

Asia Pacific Business Review

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The objective of the paper is to provide comprehensive review on TQM. In the paper, critical success factors (CSF) of TQM have been identified for Indian manufacturing/service organisations. Most of these factors are considered significant by many companies for gaining competitiveness and quality improvement. The collection of data/papers from various sources, such as books and journals, is to gain the knowledge on TQM and its factors, principles, enablers and benefits. The findings indicate that success factors of TQM are critical for quality improvement and gaining competitiveness. This comprehensive review paper will provide the knowledge about, what is TQM? How TQM is different from other quality terms? The collection of definitions of TQM from different papers will clarify the idea about TQM and its effectiveness in various organisations.

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Section: Karuppusami Et Almentioning

confidence: 99%

mentioning

confidence: 99%

Implications of TQM and its Critical Success Factors into Business

Venkateshwarlu

Agarwal

Kulshreshtha

2010

Asia Pacific Business Review

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“…Quality assurance (QA) is a systematic approach to the pursuit of quality (Collins, 1994). The purpose of QA is the conformance of products, services and processes with given requirements and standards (Moreno-Lonzo and Peris, 1998).…”

Section: Quality Assurancementioning

confidence: 99%

Control processes for total quality management and quality assurance

Jabnoun

2002

Work Study

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While quality has been widely accepted as essential in today's global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control process is first presented and its deficiencies are highlighted. The paper then proposes control processes for quality assurance and total quality management. Finally, these two processes are compared.

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“…Quality Assurance, one of the major and most common quality related functions, simply refers to an organized and methodical approach to quality' (Collins, 1994). Harman (1998) citing Brennan (1996) explains that the term quality assurance as the 'systematic management and assessment procedures' designed and implemented carefully to attain the quality in the specified domain or institute and thus to win the confidence and trust of its key stakeholders who are the individuals and groups having a major interest in that institution or system, and its achievements in the overall management and the results achieved (Harman, 1998, p. 346).…”

Section: Impact Of Quality Assurance Initiative On Pakistani Universities 1 Introductionmentioning

confidence: 99%

Impact of quality assurance initiative on Pakistani universities

Usmani¹,

Khatoon²

2015

IJRSE

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Quality Assurance in Higher Education in Pakistan was formally initiated when Quality Assurance Agency was established under Higher Education Commission of Pakistan. This Quality Assurance Agency established Quality Enhancement Cells in public and private sector universities and they were given the task of conducting Program Evaluation through Self-Assessment using the guidelines provided by the QAA of Higher Education Commission. All the Quality Enhancement Cells were required to submit the Self-Assessment Reports of all the programs being offered at their respective university on set criteria. The current paper is a descriptive study which was conducted to review the impact of program evaluation on Pakistani universities. Data available with Quality Assurance Agency, Pakistan and field notes were used as tools to evaluate the efficacy and impact of quality assurance initiatives in Pakistani universities. The data shows that a very large number of programs in different universities prepared program evaluation reports and submitted for external review of the reports. External reviews resulted into action plans for rectifications identified during external review. Finally, the program evaluation reports were graded on a rubric in order to rank departments within a university. The study shows that quality assurance mechanism has got its firm roots at micro level i.e. at university level in Pakistan under the supervision of Quality Assurance Agency of Pakistan. Different programs of the universities run program evaluation cycle and report to their own Quality Enhancement Cells which in turn does a regular follow up of issues identified for assuring the provision of quality education. These cells finally report to the Quality Assurance Agency of the outcomes of program evaluation cycle.

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Approaches to Quality

Cited by 23 publications

References 2 publications

Implications of TQM and its Critical Success Factors into Business

Implications of TQM and its Critical Success Factors into Business

Control processes for total quality management and quality assurance

Impact of quality assurance initiative on Pakistani universities

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