Approaches to managing deviant behavior in virtual communities

Bruckman, Amy; Curtis, Pavel; Figallo, Cliff; Laurel, Brenda

doi:10.1145/259963.260231

Cited by 27 publications

(10 citation statements)

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“…The HCI community has investigated deviant behaviors in online communities for over two decades [11,77], and recently this topic has gained renewed attention. In this section, we focus on quantitative and machine learning methods to detect and predict online deviant behaviors.…”

Section: Quantitative Studies Of Online Deviant Behaviorsmentioning

confidence: 99%

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Multimodal Classification of Moderated Online Pro-Eating Disorder Content

Chancellor

Kalantidis

Pater

et al. 2017

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

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Social media sites are challenged by both the scale and variety of deviant behavior online. While algorithms can detect spam and obscenity, behaviors that break community guidelines on some sites are difficult because they have multimodal subtleties (images and/or text). Identifying these posts is often regulated to a few moderators. In this paper, we develop a deep learning classifier that jointly models textual and visual characteristics of pro-eating disorder content that violates community guidelines. Using a million Tumblr photo posts, our classifier discovers deviant content efficiently while also maintaining high recall (85%). Our approach uses human sensitivity throughout to guide the creation, curation, and understanding of this approach to challenging, deviant content. We discuss how automation might impact community moderation, and the ethical and social obligations of this area.

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Section: Quantitative Studies Of Online Deviant Behaviorsmentioning

confidence: 99%

“…Since the emergence of online communities, moderation strategies have been a critical area of research [11,24,50,77]. One moderation style allows users to moderate their own content.…”

Section: Moderation Strategies In Online Communitiesmentioning

confidence: 99%

Multimodal Classification of Moderated Online Pro-Eating Disorder Content

Chancellor

Kalantidis

Pater

et al. 2017

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

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“…Sternberg's (2000) literature review on virtual misbehavior as a form of breaking rules of conduct in online environments documents the development of a CMC research vein interested in assessing deviance from this perspective. These studies have sought to shed light on norm-breaking behavior and mechanisms of control (e.g., Bruckman, Curtis, Figallo, & Laurel, 1994;McLaughlin, Osborne, & Smith, 1995;Reid, 1999;Smith, McLaughlin, & Osborne, 1998).…”

Section: Explanations Of Deviancementioning

confidence: 99%

The Labeling Game

Denegri‐Knott¹,

Taylor

2005

Social Science Computer Review

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This article draws on sociological and psychological theory to explore the meaning application of deviance to behaviors observed on the Internet. First, definitions of deviance in online and offline contexts are discussed. Observations of the Internet as a so-called yet-to-be-normalized environment present a conflicting scenario for labeling emergent behaviors as deviant. The question stands as to whether deviance is an appropriate term to apply to some behavior observed on the Internet. The second section examines deviance on the Internet at a macro, cybercultural level and at a micro, communicational level using two key examples to illustrate some of the issues raised earlier in defining deviance. The sharing of mp3 files is used as an example to illustrate problems in definition at a macro level and at a microlevel; psychological approximations to normative and antinormative communication on the Net are discussed, using flaming as an example.

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“…Like a real society, the virtual society like PAW^2 experienced several social phenomena which should be called social problems [15,16]. They affected the social life of other users in PAW^2 as the number of users increased.…”

Section: Anti-social Behaviorsmentioning

confidence: 99%

Culture formation and its issues in personal agent-oriented virtual society

Matsuda

Miyake

Kawai

2002

Proceedings of the 4th International Conference on Collaborative Virtual Environments

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In recent years, the combination of communication networks and computer technologies have made it possible to create a cyberspace on the Internet. Recently, several 3D shared virtual spaces and worlds have been developed in which users can share the same experience in a shared virtual environment [1] [10]. The next important step is to extend these environments into a "virtual society."To realize a virtual society, it is important to obtain a large number of users in a virtual world and evaluate various issues based on the populated world. For instance, what kind of functions (especially, social functions) and interface should be supported. For this purpose we constructed a personal agent-oriented virtual society called "PAW^2" (Personal Agent World) based on our CommunityPlace system [1][2]. (Figure 1). PAW^2 has improved upon past virtual spaces based on avatar and text communication by providing autonomous personal agents that interact with users plus a social and environmental infrastructure (Figure 2). We have made several observations about the unique social phenomena in PAW^2 based on our experience operating the system. In this paper, we investigate these phenomena in detail by using non-participant observation method [7] and statistic method. According to the results of observation and statistic data, we clarify what sort of phenomenon that occurred. Then, we discuss the possibility of forming culture in a virtual society and its issues. PAW^2 [3][4] is a 3D personal agent-oriented virtual society

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Approaches to managing deviant behavior in virtual communities

Cited by 27 publications

References 0 publications

Multimodal Classification of Moderated Online Pro-Eating Disorder Content

Multimodal Classification of Moderated Online Pro-Eating Disorder Content

The Labeling Game

Culture formation and its issues in personal agent-oriented virtual society

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