2012
DOI: 10.1177/0149206312441833
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Approach or Avoid? Exploring Overall Justice and the Differential Effects of Positive and Negative Emotions

Abstract: As empirical research exploring the relationship between justice and emotion has accumulated, there have been key questions that have remained unanswered and theoretical inconsistencies that have emerged. In this article, the authors address several of these gaps, including whether overall justice relates to both positive and negative emotions and whether both sets of emotions mediate the relationship between overall justice and behavioral outcomes. They also reconcile theoretical inconsistencies related to th… Show more

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Cited by 97 publications
(105 citation statements)
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References 97 publications
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“…Pappas et al [20], while investigating the effects of privacy and enjoyment when using personalized services, they do not investigate any negative emotions. Positive and negative emotions should be studied together as they may have different effects on customers' behavior [34].…”
Section: Discussionmentioning
confidence: 99%
“…Pappas et al [20], while investigating the effects of privacy and enjoyment when using personalized services, they do not investigate any negative emotions. Positive and negative emotions should be studied together as they may have different effects on customers' behavior [34].…”
Section: Discussionmentioning
confidence: 99%
“…Positive and negative feelings may occur simultaneously in customers. It is important to differentiate positive and negative emotions and study them together at the same time, since they can have different consequences and effects on behavioral intentions (Barclay and Kiefer 2012).…”
Section: The Role Of Emotions On Formulating Shopping Behaviorsmentioning
confidence: 99%
“…It may be that the positive emotions an individual experiences when they feel verified are the key to them being able to adjust to identity-challenging situations. Barclay and Kiefer (2014) claim that positive emotions increase energy levels and performance, and result in adaptive behaviours and constructive approaches to organisational change. Whether the energy contained in the reservoir is defined as self-esteem, or is simply the result of positive emotions experienced as a by-product of verification, it does help to explain variation in young people's capacity to cope with change and make the transition out of compulsory education.…”
Section: Identity Verification and Self Esteemmentioning
confidence: 99%