Appreciative Inquiry Promotes Nursing Culture Change

Beauchamp, Joan M.; Glessner, Theresa

doi:10.1097/00002800-200603000-00011

Cited by 1 publication

(1 citation statement)

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“…Appreciative inquiry is a positive approach identified as the opposite of problem-solving and helps participants to really engage and focus on discovery (appreciate the best of what is), dream (imagine what could be), design (determine what should be) and destiny (create what will be) [51]. This approach has proven to have positive outcomes on the nursing home culture and interactions by care staff [50,52,53]. The INDEXQUAL framework, relationship-centered care and appreciative inquiry are the theoretical foundation of Connecting Conversations.…”

Section: Theoretical Foundationmentioning

confidence: 99%

The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective

Sion

Verbeek

Vries

et al. 2020

IJERPH

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Currently, residents living in nursing homes and their caring relationships are being placed more centrally in the care experience. Experienced quality of care is influenced by the interactions between residents, family and caregivers, who each have their own experiences and needs. Connecting Conversations is a narrative method aimed at assessing experienced quality of care in nursing homes from the resident’s perspective by having separate conversations with residents, family and caregivers (triads), adopting an appreciative inquiry approach. This study presents how to use Connecting Conversations and its feasibility. Feasibility was assessed as performance completeness, protocol adherence and interviewers’ experiences. Conversations were conducted by trained nursing home staff (n = 35) who performed 275 Connecting Conversations in another nursing home than where they were employed (learning network). Findings show it is feasible to perform separate appreciative conversations with resident–family–caregiver triads by an interviewer employed in another nursing home; however, protocol adherence was sometimes challenging in conversations with residents. Interviewers valued the appreciative approach, the learning network and the depth of the separate conversations. Challenges were experienced with scheduling conversations and receiving time and support to perform the conversations. Stakeholders should continue collaboration to embed Connecting Conversations into daily practice in nursing homes.

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Section: Theoretical Foundationmentioning

confidence: 99%