Appraisal of Students Admission on Service Delivery in the Directorate of Undergraduate Studies (DUS) Federal College of Education (FCE), Yola

Abstract

Establishment of relationship between policy issues and service delivery in tertiary institution of learning requires to encourage policy implementations to relate to policy formulation that would address rather than dismal service delivery in tertiary educational institutions across the country. Precisely the research intends to establish if policy issues on students’ admission affect service delivery in DUS FCE, Yola. The main instruments used for data collection were the Questionnaires, Focus Group Discussion (FGD), observation check list and Semi Structured Interview (SSI) formats. This paper proposes Analysis of Variance (ANOVA) test statistic as a measurement tool for the study. The findings show that consideration of only first choice for JAMB Admission affect students intake in DUS and cut off marks for admission into DUS poses a threat to intake in some programmes. Post JAMB screening of applicants ensures selection of better candidates. Also, clearly stated memorandum of understanding (MoU) with portal managers and memorandum of understanding (MoU) with ICT facility managers would enhance service delivery in DUS. The study recommends that admission guidelines/policies of regulatory bodies like JAMB and affiliate institution need to be carefully studied and regularly incorporated in the students’ guide book.