Applying the servicescape model to understand student experiences of a Norwegian academic library

Mei, Xiang Ying; Aas, Endre; Eide, Ove

doi:10.1016/j.lisr.2020.101051

Cited by 5 publications

(6 citation statements)

References 35 publications

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“…Second, in response to calls for increased attention to the quality of online services, we incorporate e-service quality and segmentation theory into the e-servicescape model to uncover potential contextual components. (i.e., consumer behavior) to impact the landscape of e-services and purchase intention [26]. According to our empirical findings, both frequent and infrequent Internet users regard e-servicescapes as indications of service quality.…”

Section: Theoretical Implicationsmentioning

confidence: 58%

The Impact of Servicescape Perception on Perceived E-Commerce Value and Client Loyalty

Saputra

2021

IJIIS Int. J. Informatics Inf. Syst.

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While previous research on e-servicescapes has focused on the ordinary Internet user, several studies show that heavy Internet users are the target audience. To maximize firm profitability, it is vital to understand the nature of heavy user consumption; hence, this study examines the primary components of e-servicescapes and their relationship to buy intent using moderated data from heavy and light Internet users. Three hundred and forty-two genuine internet users with online purchasing experience answered an online questionnaire, and discrepancies were determined using structural equation modeling. For ordinary users, aesthetic appeal and interaction are significant factors in purchase intention; for heavy users, interactivity is the most important attribute, followed by aesthetic appeal, layout, and functionality; and for light users, aesthetic appeal is the sole consideration. Additionally, our data show that financial stability does not help heavy, regular, or light users. We demonstrate how heavy and light Internet users evaluate e-servicescapes to signal quality attributes and contribute to their cognitive responses and purchase intentions based on their consumption traits by integrating purchase intentions with e-service quality and segmentation theory in e-servicescapes. It is advised that online merchants identify heavy and light users, rethink their current e-servicescapes, and apply more tailored marketing methods to attract and retain heavy and light users, as well as increase their purchase intent. While this study concentrated on the most salient characteristics of heavy users, more research is required to explicate additional critical mediators. This poll makes no mention of the three kinds of websites or product qualities. Finally, demographic and psychological variables such as gender and personal characteristics may act as significant mediators in the link between the e-servicescape and purchase intention, but their relevance requires more research.

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Section: Theoretical Implicationsmentioning

confidence: 58%

The Impact of Servicescape Perception on Perceived E-Commerce Value and Client Loyalty

Saputra

2021

IJIIS Int. J. Informatics Inf. Syst.

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“…Model servicescape pertama kali dipernalkan oleh Booms dan Bitner, yang mendefinisikan servicescape sebagai "lingkungan di mana layanan dirancang sehingga penjual dan pembeli berinteraksi dengan baik. Servicescape meliputi baik kondisi eksterior (lanskap, arsitektur, parkir, dll), interior (desain, peralatan, furnitur, tata letak) dan suasana (suhu, pencahayaan, kualitas udara) (Mei et al, 2020). Servicescape mempengaruhi pengalaman dan perilaku pengguna dalam berbagai cara dengan menghalangi atau membantu pengguna dalam menyelesaikan aktivitas mereka dan meningkatkan interaksi sosial (Bitner, 1992).…”

Section: Pendahuluanunclassified

“…Jika masyarakat merasa sebaliknya, mereka akan berprilaku tidak betah lama-lama di pasar, kuantitas barang/jasa yang dibeli sedikit dan tidak merekomendasikan pada orang lain untuk datang ke pasar tersebut. Dalam penelitian Mei et al (2020), ditemukan bahwa servicescape berdampak positif terhadap minat mengunjungi kembali, mengunjungi tempat wisata Kembali dan loyal pada destinasi wisata tersebut. Oleh karena itu, servicescape juga memiliki dampak yang besar terhadap kepuasan pada penyedia jasa.…”

Section: Pendahuluanunclassified

“…Penelitian sebelumnya baru-baru ini tentang servicescape telah dilakukan (Carneiro et al, 2019;Chang, 2016;Dedeoğlu et al, 2015;Demoulin & Willems, 2019;Lee & Kim, 2014;Lin et al, 2020;Line & Hanks, 2020;Lockwood & Pyun, 2019;Mei et al, 2020;Meng & Choi, 2017;Park et al, 2019;Tubillejas-Andrés et al, 2020). Studi sejenis ini juga telah dilakukan di Indonesia (Andriani et al, 2021;Fauzi, 2019;Ressa et al, 2019).…”

Section: Gambar 1 Suasana DI Pasar Inpres Painanunclassified

“…Sampai saat ini, belum ada penelitian yang meneliti servicescape pasar tradisional. Untuk itu, penelitian ini mengisi research gap yang ada untuk memperkaya literatur servicescape karena penelitian sebelumnya banyak menggunakan objek lain, seperti Hotel (Chang, 2016), pasar modern (Demoulin & Willems, 2019), fasilitas layanan publik (Lee & Kim, 2014), restouran (Lin et al, 2020), perpustakaan (Mei et al, 2020), Bank (Andriani et al, 2021), dan bandara (K. Park & Park, 2018). Penelitian ini juga bermanfaat bagi pihak-pihak yang berkepentingan dengan Pasar Tradisional, seperti Pemerintah Daerah, khususnya Dinas Pasar, untuk merevitalisasi pasar dengan mempertimbangkan servicescape.…”

Section: Gambar 1 Suasana DI Pasar Inpres Painanunclassified

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Analisis Kepuasan Servicescape Pasar Tradisional

Tela

Wongso

Ilona

et al. 2022

JRFTSP

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Servicescape pada fasilitas umum telah menjadi perhatian antara akademisi dan praktisi, baik pengelola fasilitas tersebut, maupun perencana seperti arsitektur. Servicescape bangunan, seperti pasar dapat mempengaruhi sikap, minat dan prilaku pembeli. Penelitian terdahulu telah menginvestigasi servicescape pada objek bangunan dan kawasan wisata. Namun, penelitian sebelumnya gagal memberikan perhatian servicescape pada pasar tradisional. Penelitian ini mendeskripsikan kepuasan pedangang terhadap servicescape pasar tradisional di Painan, Kabupaten Pesisir Selatan. Selain itu, penelitian ini juga mengjawab apakah kepuasan atas komponen servicescape berbeda antara sampel: jenis kelamin dan tingkat Pendidikan responden/pedagang. Enam puluh lima pedagang berpartisipasi dalam penelitian ini. Metode data deskriptif dan komparatif digunakan untuk mencapai tujuan tesebut. Hasil penelitian menunjukan bahwa pedagang tidak puas dengan servicescape pasar tradisional Painan. Selanjutnya, hasil beda antara sampel laki-laki dan perempuan menunjukan tidak ada perbedaan kepuasan atas servicescape pasar tradisional. Namun, hasil beda untuk sampel tingkat Pendidikan mengindikasi kepuasan atas komponen servicescape pasar tradisional (kenyaman dan keamanan) berbeda antar sampel dengan tingkat Pendidikan yang berbeda. Penelitian bermanfaat bagi pihak yang berkepentingan pasar untuk merencanakan revitalisasi pasar menjadi pasar modern. Penelitian ini memberikan sumbangan pada literatur servicescape dengan objek yang unik yaitu pasar tradisional.

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Assessment of customer knowledge management in academic libraries: Design and validation of a checklist

Kakhki

Asl

Parirokh

2021

The Journal of Academic Librarianship

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Applying the servicescape model to understand student experiences of a Norwegian academic library

Cited by 5 publications

References 35 publications

The Impact of Servicescape Perception on Perceived E-Commerce Value and Client Loyalty

The Impact of Servicescape Perception on Perceived E-Commerce Value and Client Loyalty

Analisis Kepuasan Servicescape Pasar Tradisional

Assessment of customer knowledge management in academic libraries: Design and validation of a checklist

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