Applying PLS-SEM in Investigating Factors Affecting Employee Engagement: The Case of SAS English Centre, Da Nang branch, Vietnam

Abstract

This stuy aims to explore the driven factors of employee engagement in the chain of English centre in Danang city, vietnam by applying PLS-SEM model. Eight variables were included in this study after the quanlitative research, in which employee engagement was the dependent variables, job satisfaction and organizational attention and support were hypothesied to have direct impact on employee engagement. Five other variables included Relationship in a workplace, Working environment, Job characteristics, Wage, Training and development were supposed to have influnce on employee engagement through intermediate variable-job satisfaction. The results of this study suppoted all research hypotheses. Additionally, five mentioned above variables were found to have no significant direct effect on employee engagement. This study results carries practical contribution to the management board, particularly to the human resources department of organization.