“…However, when providing medical services for people, there are some irrational and often redundant links, which cause poor service process efficiencies, bring patients with psychological discomfort and result in harm to the interests of patients, and even endanger the lives of patients [1,2]. In this paper, business processes of a medical institution are industrial optimized based on engineering principles and methods to make their services more efficient, and further promote their service levels and patient satisfaction [3,4].…”