Accessibility in computing, when well applied, allows for the inclusion of users and the breaking of barriers in the interaction process. However, approaches to support accessibility validation are commonly unknown or ignored. The goal of this study is to understand accessibility issues considered in the software development process. This understanding is the basis for overcoming existing challenges. We want to find out why software developers disregard accessibility issues to research how to minimize this problem. We can find research papers addressing specific accessibility issues, such as mobile or web systems, but not broadly covering these issues. This research has carried out a systematic literature mapping, a questionnaire with people involved in the software development cycle, and a mapping of tools for automated accessibility tests. These three ways of collecting data help get information about accessibility issues in different but still related contexts. The results indicate that although there are approaches to support developers, the tools are still limited regarding the type of platform, type of disability considered, or accessibility guidelines applied. In addition, tools are often focused on evaluation after software development, which makes the adjustment process more costly. The study's theoretical contribution is that accessibility rarely appears as a requirement in the early stages of software development. Despite recognizing its importance, according to the data collected, accessibility supposedly should be an intrinsic feature of the software, sometimes ignored by the development team for a set of reasons. Finally, the social contribution of the study is aimed at identifying the reasons why accessibility concerns are overlooked. With the identified problems, we can propose solutions such as training conscientious professionals with adequate knowledge in human-computer interaction to work in the software development process.