Abstract:This paper investigates the usage of Soft Systems Methodology (SSM) as an assessment tool for improving teaching and learning English in Malaysian higher education institutions (HEIs). In this study, the Malaysian stakeholders – industries, government agencies of Malaysia and HEIs – are the ‘interveners’ who create the best solutions of the problematic situation of poor professional communication skills amongst the graduates. By using SSM, it is anticipated that stakeholders involved would reach a comm… Show more
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