2010
DOI: 10.1108/14635771011036302
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Application of QFD in product development of a glass manufacturing company in Kazakhstan

Abstract: PurposeThe purpose of this paper is to demonstrate how quality function deployment can be used to improve the quality of tinted glass produced by a glass manufacturing company in Kazakhstan.Design/methodology/approachData were collected using a combination of Delphi method, unstructured, and semi‐structured survey. Principal component and Pareto analysis were used to identify the ranking of customer wants needed to improve the acceptability of the product in the market.FindingsThe paper suggests that satisfyin… Show more

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Cited by 20 publications
(7 citation statements)
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“…Some techniques used to capture the voice of costumer (VOC) are Kano, QFD, Delphi, and Pareto, which various authors maintain are important for categorizing client needs (Zokaei & Hines, 2007;Ahmed & Amagoh, 2010;Huang & Tan, 2007;Boyle & Scherrer-Rathje, 2009;Chi, Kilduff, & Gargeya, 2009). In 400 works which found VOC, few apply the tool correctly from the perspective of adding value to the client (Teehan & Tucker, 2010).…”
Section: Theoretical Principles and Survey Resultsmentioning
confidence: 99%
“…Some techniques used to capture the voice of costumer (VOC) are Kano, QFD, Delphi, and Pareto, which various authors maintain are important for categorizing client needs (Zokaei & Hines, 2007;Ahmed & Amagoh, 2010;Huang & Tan, 2007;Boyle & Scherrer-Rathje, 2009;Chi, Kilduff, & Gargeya, 2009). In 400 works which found VOC, few apply the tool correctly from the perspective of adding value to the client (Teehan & Tucker, 2010).…”
Section: Theoretical Principles and Survey Resultsmentioning
confidence: 99%
“…Sebelumnya pengembangan produk [2] dan analisis peningkatan kualitas [3] menggunakan software dan aplikasi QFD ( Quality Function Deployment (QFD). Rumah Mutu (House of Quality -HoQ) merupakan alat pokok yang digunakan dalam Quality Function Deployment (QFD) yang fokus pada persyaratan/keinginan konsumen [4].…”
Section: Pendahuluanunclassified
“…Ahmed & Amagoh (2010) argue that QFD is a mechanism capable of inserting the customer's voice into the product development process, from the conceptual design phase to manufacturing. It is therefore the systematic transformation of customer expectations into measurable product parameters that " [...] helps the company to focus on what customers perceive as important" (Ahmed & Amagoh, 2010).…”
Section: Quality Function Deployment (Qfd)mentioning
confidence: 99%