Application of Patient Sentiment Analysis to Evaluate Glaucoma Care

Application of sentiment and word frequency analysis of physician review sites to evaluate refractive surgery care

“… 3 Previous analysis of online patient reviews revealed that the physician-patient interaction significantly affects a patient's review. 4 , 5 However, the variables impacting this interaction are difficult to quantify, and may vary based on medical specialty.…”

“…VADER has been previously utilized in studies investigating the emotional tone of comments on online social media platforms such as Reddit, 6 Twitter, 7 , 8 and in healthcare on PRW to evaluate patient reviews. 3 , 4 , 9 Within ophthalmology, VADER analysis of PRWs, such as Healthgrades, has identified overall positive sentiment among patients, with specific concerns surrounding wait times and staff for pediatric ophthalmology and glaucoma providers. 4 , 5 …”

“… 3 , 4 , 9 Within ophthalmology, VADER analysis of PRWs, such as Healthgrades, has identified overall positive sentiment among patients, with specific concerns surrounding wait times and staff for pediatric ophthalmology and glaucoma providers. 4 , 5 …”