Application of GWO-attention-ConvLSTM model in customer churn prediction and satisfaction analysis in customer relationship management

Zhang, Hui; Zhang, Weihua

doi:10.1016/j.heliyon.2024.e37229

Heliyon

2024

DOI: 10.1016/j.heliyon.2024.e37229

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Application of GWO-attention-ConvLSTM model in customer churn prediction and satisfaction analysis in customer relationship management

Hui Zhang,

Weihua Zhang

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Application of GWO-attention-ConvLSTM model in customer churn prediction and satisfaction analysis in customer relationship management

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References 23 publications

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