Application of empathy map on educational actions carried out by nursing professionals

Abstract

Objective: to apply an empathy map to assess nursing professionals’ needs, desires, frustrations and aspirations regarding educational actions. Methods: a cross-sectional study, carried out in a hospital institution with 164 nursing professionals, who responded to the empathy map, which clarified their participation in institutional educational actions, which were collected from 2019 to 2020, and analyzed using descriptive statistics. Results: when using the empathy map, educational actions focused on routines predominated, with the sharing of knowledge; promotion of improvements in care; agreement of commitment with proposed actions; insufficient compliance; little incentive to participate; dispersed guidelines among professionals; increased labor demand; and educational activity during the working day. Conclusions: the empathy map, applied as an instrument for assessing the institutional educational process, qualified as appropriate educational actions or opportunities to improve significant learning for professional nursing education.

Educational technology for multidisciplinary training for managing waiting lists for elective patients

“…To truly make sense, professional education must be capable of promoting effective and significant transformations in care practices and in the organization of work processes in healthcare services. Professional education in hospital institutions must be developed in a permanent, active and consolidated manner, contributing to qualifying patient care ( 19 - 20 ) . Therefore, the need for educational actions is highlighted with the aim of encouraging, monitoring and strengthening the professional qualifications of workers working in the health sector, aiming at transforming healthcare practices based on the SUS fundamental principles.…”

“…Para de fato ter sentido, a educação profissional deve ser capaz de promover transformações efetivas e significativas nas práticas assistenciais e na organização dos processos de trabalho dos serviços de saúde. A educação profissional nas instituições hospitalares deve ser desenvolvida de maneira permanente, ativa e consolidada, contribuindo para a qualificação da assistência para o paciente ( 19 - 20 ) . Salienta-se, dessa forma, a necessidade de ações educativas com o objetivo de estimular, acompanhar e fortalecer a qualificação profissional dos trabalhadores que atuam na área da saúde, visando à transformação das práticas de saúde de atendimento com base nos princípios fundamentais do SUS.…”