Application of ChatGPT in Improving Operational Efficiency in the Context of Entrepreneurship

Almaududi Ausat, Abu Muna; Rachman, Andy; Rijal, Syamsu; Suherlan, Suherlan; Azzaakiyyah, Hizbul Khootimah

doi:10.33395/jmp.v12i1.12667

Cited by 6 publications

(3 citation statements)

References 10 publications

(10 reference statements)

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“…ChatGPT, as part of GPT-3, is designed to interact with users via text in a conversational format such as chat or instant messaging. Users can provide text input in the form of questions or statements, and ChatGPT will respond with relevant and informative text (Ausat, Rachman, et al, 2023). One of the key advantages of ChatGPT is its ability to generate text that is more natural and responsive than previous NLP models.…”

Section: Literature Review Chatgptmentioning

confidence: 99%

The Role of ChatGPT in Improving the Efficiency of Business Communication in Management Science

Nugroho,

Sitorus,

Habibi

et al. 2023

jmp

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In the era of globalisation and rapidly growing information technology, business communication has become one of the critical aspects of management science that plays an important role in the success of an organisation. Efficient business communication can lead to better collaboration, faster decision-making, and improve overall organisational productivity and performance. This research aims to investigate in depth about the role of ChatGPT in improving the efficiency of business communication in management science. The current research type is qualitative. Data collection techniques include listening and recording important information to conduct data analysis through data reduction, data display, and conclusion drawing. The study results show that in the ever-evolving era of technology and digitalisation, ChatGPT has proven itself as an effective tool in improving the efficiency of business communication in management science. From improving the responsiveness and availability of communication, data analysis, strategic support, to facilitating collaboration, development, and innovation, ChatGPT provides organisations with a variety of advantages in various aspects of their operations.

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Section: Literature Review Chatgptmentioning

confidence: 99%

The Role of ChatGPT in Improving the Efficiency of Business Communication in Management Science

Nugroho,

Sitorus,

Habibi

et al. 2023

jmp

View full text Add to dashboard Cite

show abstract

“…Furthermore, it is imperative to take into account the dimensions of fairness and equity. The ChatGPT model utilises training data sourced from the internet, which has the potential to exhibit biases and inequalities that are inherent to these data sources (Ausat, Rachman, et al, 2023). When employing ChatGPT in leadership and decision-making scenarios, it is crucial to acknowledge the potential biases associated with its use and make concerted efforts to mitigate their influence on the decision-making process.…”

Section: Introductionmentioning

confidence: 99%

Ethical Use of ChatGPT in the Context of Leadership and Strategic Decisions

Basir,

Puspitasari,

Aristarini

et al. 2023

jmp

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The development of AI has had a significant impact on various aspects of human life, including in the fields of communication and decision-making. One popular example of AI is ChatGPT, a generative language model designed to interact and generate human-like text. While ChatGPT provides great potential in facilitating communication and decision-making, its presence also poses ethical challenges that need to be considered. This research aims to explore the ethical issues that arise in the use of ChatGPT in the context of leadership and decision-making, and formulate an ethical framework that can guide the responsible and beneficial practice of using ChatGPT. The current research type is qualitative. Data collection techniques include listening and recording important information to conduct data analysis through data reduction, data display, and conclusion drawing. The study results show that the ethical use of ChatGPT in the context of leadership and strategic decision-making involves complex and important considerations related to transparency, fairness, privacy, long-term impact considerations, and risk management. While ChatGPT can provide significant benefits, it also poses ethical challenges that need to be addressed.

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“…Shahsavar and Choudhury argued that the advent of information technology has promoted significant innovations and advancements in various industries such as hospitality, automobile, manufacturing, and energy, revolutionizing the business perception and how customers interact with such businesses. Among the massively innovative artificial intelligent technology released in the past decade, ChatGPT (generative pre-trained transformer) has emerged as an exceptional language model that can process information and generate accurate text that resembles human thinking [1]. With the consistently increased demand for improved customer experience and interactions, organizations are seeking alternative ways of aligning their systems and processes with ChatGPT to remodel customer integrations, offer maximum assistance for customer service, and resolve critical issues in the industry.…”

Section: Introduction 1research Backgroundmentioning

confidence: 99%

Assessing the Viability and Effectiveness of Chatgpt Applications in the Customer Service Industry: A Study on Business Models and User Experience

Yao

2023

HBEM

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This study assesses the viability and effectiveness of integrating ChatGPT, an AI language model, in the customer service industry. Customer satisfaction and overall experience improvement are critical in defining the extent of business success. The study examines different trends and future research opportunities, showcasing the applicability of ChatGPT in hospitality, information technology, and global retailing industries. It also highlights the potential effectiveness of ChatGPT to revolutionize the sectors mentioned above and boost customer trust for sustainable development. Moreover, the research assesses the extent of ChatGPT usage in the organizational department by uncovering factors influencing its adoption using surveys. The research concludes that ChatGPT’s integration in customer service operations offers improved response time, cost-effectiveness, and scalability, allowing the business to reach a global audience. By embracing ChatGPT and its potential, organizations can develop seamless and customer-centric support experiences, gaining a competitive edge over other organizations, especially in the 21st dynamic market.

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Application of ChatGPT in Improving Operational Efficiency in the Context of Entrepreneurship

Cited by 6 publications

References 10 publications

The Role of ChatGPT in Improving the Efficiency of Business Communication in Management Science

The Role of ChatGPT in Improving the Efficiency of Business Communication in Management Science

Ethical Use of ChatGPT in the Context of Leadership and Strategic Decisions

Assessing the Viability and Effectiveness of Chatgpt Applications in the Customer Service Industry: A Study on Business Models and User Experience

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