Application of business quality management tools in higher education: an exploratory literature review

Manarbek, Gulden; Kondybayeva, S.; Stefan, H.

doi:10.51176/jesp/vol_16_issue_1_t4

Cited by 1 publication

(1 citation statement)

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“…Scholars have delved into the theoretical, methodological and organizational dimensions of monitoring educational quality [19][20][21][22][23][24][25][26][27]. Kazakhstani academics have explored topics such as the augmentation of educational quality through the establishment of an external monitoring system [6,28], the identification of monitoring educational programs as a strategic facet of educational administration [29], an analysis of external monitoring processes and potential enhancements [19], an exploration of issues specific to the natio n a l context of monitoring [30,31] and a study of contemporary approaches to the management of educational quality in Kazakhstani universities coupled with challenges related to information support [32].…”

Section: Introductionmentioning

confidence: 99%

Development of a quality management monitoring system for social and pedagogical educational programs

Guliyash,

Aikumis,

Gulbakhyt

et al. 2024

ijirss

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This paper underscores the pressing need to address educational challenges in Kazakhstan. The government's educational system development policy seeks to comprehensively modernize education across all levels emphasizing innovative teaching methods and tools. A crucial responsibility that necessitates the development of effective procedures and methods is ensuring the efficacy of educational programmes. This research employs both theoretical methods (such as analysis, generalization and classification) and empirical methods (including surveys and mathematical statistics) to investigate this topic. The statistical significance of the results can be determined by applying the student's t-test after the survey data has undergone mathematical processing. This rigorous approach adds credibility to the findings and enhances the reliability of the research. This paper posits that internal monitoring of educational programs yields significant insights into educational quality. This approach evaluates indicators related to student satisfaction and learning outcomes, recognizing that program quality is dynamic and influenced by evolving educational needs, teacher competence and material and technical infrastructure. In a nutshell, educational program monitoring assumes a pivotal role in enhancing the quality of education in Kazakhstan. This monitoring system contributes to continuous efforts to modernize and align the education system with changing demands and standards by evaluating learning results and student satisfaction. This provides valuable information for programme enhancement.

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