Application of Building Management System (BMS) in Commercial Property Management in Kenya

Ogolla, Walter; Kieti, Raphael

doi:10.1201/9780429279256-15

Cited by 1 publication

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“…Application of building management plays a significant role in reducing operation costs, energy consumption and lower manpower requirements in the maintenance of buildings. Further, it helps to enhance the comfortable stay of building residents (Ogolla and Kieti, 2022). Hence, it can be said that technology usage in managing properties is more efficient and directly linked with residents' satisfaction.…”

Section: Literature Review 21 Residents Satisfactionmentioning

confidence: 99%

Residents' satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia

Basit,

Nizam,

Goh

et al. 2023

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PurposeProperty management companies in residential properties are increasingly using ICT and specific property management software applications to conduct daily property management tasks. However, the benefits of using specific software applications and how it can add value to property management companies are largely unexplored. The present study examines the impact of property management mobile applications usage features on strata property residents' satisfaction in Kuala Lumpur.Design/methodology/approachA total of 205 residents from 3 strata residential buildings in Kuala Lumpur using property management applications were surveyed. The study employed structural equation modelling using SPSS Amos software.FindingsThe findings suggest that visitor management and security management via software applications positively influence the residents' satisfaction. However, facility management via software application was found to be negatively affecting residents' satisfaction.Originality/valueThe study highlighted the benefit of property managers adopting property management software to achieve increased residents' satisfaction in strata residential properties.

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Section: Literature Review 21 Residents Satisfactionmentioning

confidence: 99%