API as Method for Improving Robotic Process Automation

Towards Discovering Erratic Behavior in Robotic Process Automation with Statistical Process Control

“…The dictionary could be extended to include sequences where the output of the activities is also identical, but the result achieved is made up of multiple actions such as: clicking in the UI vs using a keyboard shortcut; or, for example, using the UI instead of using the API. Experienced programmers are likely to use the most efficient path, but for junior development or citizen development, inefficient sequences are likely to occur [17,27].…”

“…Unfortunately, even though RPA makes work easier in some ways, it can generate additional work, especially during the running of RPA itself [16]. Very often this happens with companies that cross a critical threshold and fall into an RPA maintenance trap [27]. One way to prevent this, according to RPA developers, is to ensure the reusability of RPA components [8,16,26].…”