“…Enclosed please find the important identified changes and with it the challenges for the preservation of the competitiveness of passenger car maintenance companies (see BMBF, 2013, Braess & Seiffert, 2013Bundesverband Carsharing, 2014;DAT, 2014;Diez, 2012;IFA, 2013;KFZ Wirtschaft, 2013;Merkel, 2013;Neubauer & Rudow, 2012;Peitsmeier, 2008;Weimer, 2006;:…”