Anticipating intended users: prospective sensemaking in technology development

Jacobs, Claus Dietrich; Steyaert, Chris; Überbacher, Florian

doi:10.1080/09537325.2013.832749

Cited by 10 publications

(9 citation statements)

References 29 publications

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“…Organizational actors make sense of past, present and future by way of narration, and shape the future by way of story-telling (Beigi, Callahan, & Michaelson, 2019;Boje, 1991;Boyce, 1996;Colón-Aguirre, 2015;Gabriel, 2000). Examples include the focus on how narratives and 'prospective sensemaking' 2 shape innovation and technology implementation (Jacobs, Steyaert, & Ueberbacher, 2013;Krogh, 2018) and the role and dynamics of storylines and future scenarios in environmental governance (Garb, Pulver, & Vandeveer, 2008).…”

Section: Narratives Numbers and Digital Traces As Resourcesmentioning

confidence: 99%

Anticipation and Organization: Seeing, knowing and governing futures

Flyverbom

Garsten

2021

Organization Theory

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Anticipation is part of organizational attempts to manage their future affairs and shape their surroundings. Still, the ways in which organizations engage in anticipation have not been sufficiently conceptualized in the field of organization and management studies. This article conceptualizes organizational ways of shaping and orchestrating futures by engaging insights from Foucauldian scholarship that highlight the intersection between what we can see, know and govern. We highlight the importance of processes of knowledge production in governance efforts, and articulate how anticipatory governance is crafted through intricate combinations of resources such as narratives, numbers and digital traces. The main contribution is a conceptual typology outlining four different templates for anticipatory governance in organizational settings that we term ‘indicative snapshots’, ‘prognostic correlations’, ‘projected transformations’ and ‘phantasmagoric fictions’. We posit anticipatory governance as a knowledge-based, performative phenomenon that addresses potential and desirable futures in and between organizations. Such anticipatory activities gauge and guide organizational processes and modes of thinking and acting along different temporal orientations, and have governance effects that makes anticipation performative by its very nature. This understanding of anticipatory governance, we suggest, offers both conceptual contributions and empirical avenues for research in organization and management studies.

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Section: Narratives Numbers and Digital Traces As Resourcesmentioning

confidence: 99%

Anticipation and Organization: Seeing, knowing and governing futures

Flyverbom

Garsten

2021

Organization Theory

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“…Indeed, if development teams are able to identify a need to be fulfilled in the future life of customers, then the objective is set, and the process is driven accordingly (Jacobs et al, 2013).…”

Section: Processmentioning

confidence: 99%

“…Emerging from reviewing the articles that adopt a 'designing the right application' perspective to technological development in an iterative approach is that traditional stage-gate is no longer the only option to manage this complex process (Cooper and Sommer, 2016), and that technology should be considered an enabler of new product development (Drejer and Riis, 1999;Xu et al, 2012). Indeed, the process is more iterative when technology is considered an enabler, as it is co-developed with the product, and thus characterized by several feedback loops (Jacobs et al, 2013). In this iterative process, scholars highlight that networks are not only a relevant and crucial aspect, but the roles of the different stakeholders in the network are also fundamental (Kirchberger and Pohl, 2016).…”

Section: Designing the Right Application In An Iterative Approachmentioning

confidence: 99%

Searching for the right application: A technology development review and research agenda

Magistretti

Dell’Era

Verganti

2020

Technological Forecasting and Social Change

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“…Methods to improve technology management that have already been developed during previous research [22][23][24][25][26][27] could be implemented in the eighth step of this behavioral change model. New research could address the seven preceding steps, which need to be taken to facilitate use of these methods by adults who are institutionalized in the irresponsible adolescent behaviors of hype cycles.…”

Section: Implications For Researchmentioning

confidence: 99%

“…For brevity, these can be referred to as hype cycles. Hitherto, studies have reported hype cycles for many different technologies [15][16][17][18][19][20][21][22], and studies have proposed different methods for improving the introduction of technological innovations [23][24][25][26][27][28].…”

Section: Introductionmentioning

confidence: 99%

Irresponsible Research and Innovation? Applying Findings from Neuroscience to Analysis of Unsustainable Hype Cycles

Fox

2018

Sustainability

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The introduction of technological innovations is often associated with suboptimal decisions and actions during cycles of inflated expectations, disappointment, and unintended negative consequences. For brevity, these can be referred to as hype cycles. Hitherto, studies have reported hype cycles for many different technologies, and studies have proposed different methods for improving the introduction of technological innovations. Yet hype cycles persist, despite suboptimal outcomes being widely reported and despite methods being available to improve outcomes. In this communication paper, findings from exploratory research are reported, which introduce new directions for addressing hype cycles. Through reference to neuroscience studies, it is explained that the behavior of some adults in hype cycles can be analogous to that of irresponsible behavior among adolescents. In particular, there is heightened responsiveness to peer presence and potential rewards. Accordingly, it is argued that methods applied successfully to reduce irresponsible behavior among adolescents are relevant to addressing hype cycles, and to facilitating more responsible research and innovation. The unsustainability of hype cycles is considered in relation to hype about artificial intelligence (AI). In particular, the potential for human-beneficial AI to have the unintended negative consequence of being fatally unbeneficial to everything else in the geosphere other than human beings.

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Anticipating intended users: prospective sensemaking in technology development

Cited by 10 publications

References 29 publications

Anticipation and Organization: Seeing, knowing and governing futures

Anticipation and Organization: Seeing, knowing and governing futures

Searching for the right application: A technology development review and research agenda

Irresponsible Research and Innovation? Applying Findings from Neuroscience to Analysis of Unsustainable Hype Cycles

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