Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites

Filieri, Raffaele; McLeay, Fraser; Tsui, Bruce

doi:10.1007/978-3-319-51168-9_37

Cited by 22 publications

(23 citation statements)

References 36 publications

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“…In this study we adopt DeLone and McLean's (1992) Information Systems Success Model (ISSM), which has received scant attention in the e-tourism literature (Filieri, McLeay, and Tsui 2017). After reviewing the literature on the antecedents of IS success, an Information System (IS) is determined by a user's usage of and level of satisfaction with the system, and that information quality and system quality are important antecedents of IS success.…”

Section: Information Systems Success Modelmentioning

confidence: 99%

“…Bharati and Chaudury 2004), online communities (e.g. Lin and Lee 2006), and social commerce (Filieri et al 2017).…”

Section: Information Systems Success Modelmentioning

confidence: 99%

“…In this study, we adopt DeLone and McLean’s (1992) Information Systems Success Model (ISSM), which has received scant attention in the e-tourism literature (Filieri, McLeay, and Tsui 2017). After reviewing the literature on the antecedents of IS success, DeLone and McLean (1992) developed a theoretical model to test the success of information systems implemented within organizations.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…The ISSM has made a significant contribution to academic knowledge by proposing that IS success measures are multidimensional and that there are causal relationships among these dimensions (Lin 2008). The validity of the model has been widely accepted in IS research (e.g., Rai, Lang, and Welker 2002; Wixom and Todd 2005; Wu and Wang 2006), and has recently been used in e-tourism research to explain the determinants of satisfaction and purchase intention in social commerce websites (Filieri, McLeay, and Tsui 2017). Although the original DeLone and McLean (1992) model was developed to examine the determinants of IS success, it has been updated for measuring e-commerce system success through the addition of service quality as a third antecedent of success, alongside system quality and information quality (DeLone and McLean 2003).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

See 3 more Smart Citations

What Makes Hosts Trust Airbnb? Antecedents of Hosts’ Trust toward Airbnb and Its Impact on Continuance Intention

Wang

Asaad

Filieri

2019

Journal of Travel Research

Self Cite

147

121

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Sharing economy platforms are growing at an unprecedented rate. Travel and tourism scholars have been focusing on customers’ sharing intention, yet the literature has largely overlooked what makes sharing service providers trust a sharing economy platform and decide to continue using it. Drawing on sociotechnical theory and the information systems success model, in conjunction with privacy concerns and economic value perspectives, this study develops an integrated model of antecedents and consequences of trust toward sharing economy platforms. Data from 606 Airbnb hosts were analyzed through structural equation modeling. Our research documents the importance of social antecedents (i.e., social value orientation and social utility), technical antecedents (i.e., system quality, service quality, and information quality), economic antecedents (i.e., monetary rewards) and privacy assurance antecedents (i.e., perceived effectiveness of privacy policy) in shaping hosts’ trust toward Airbnb, thereby enhancing their continuance intention with regard to using the platform.

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Section: Information Systems Success Modelmentioning

confidence: 99%

“…Bharati and Chaudury 2004), online communities (e.g. Lin and Lee 2006), and social commerce (Filieri et al 2017).…”

Section: Information Systems Success Modelmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

See 2 more Smart Citations

What Makes Hosts Trust Airbnb? Antecedents of Hosts’ Trust toward Airbnb and Its Impact on Continuance Intention

Wang

Asaad

Filieri

2019

Journal of Travel Research

Self Cite

147

121

View full text Add to dashboard Cite

show abstract

“…It is therefore significant for tourism businesses to understand the importance of customer perceptions of their experiences and to work hard to measure and continually improve ways to satisfy tourists. It is believed that a memorable tourism experience will lead to perceived service quality, customer satisfaction and post-consumption behavioral intentions (Filieri et al 2017).…”

Section: Introductionmentioning

confidence: 99%

Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourism

Sotiriadis

2017

Tour. hosp. manag.

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Purpose -This paper aims at investigating the customers' experience in nature-based attractions and its influence on post consumption behavior. Design -The study uses two theoretical frameworks (experience economy and behavioural intentions) to investigate the determining dimensions of the wildlife experience to customer satisfaction, and the relationships between the wildlife experience and the behavioural intentions. Approach -The research develops an explanatory framework of consumer experience that measures the four dimensions and their relative influence on satisfaction, perceived service quality and behavioral intentions. Methodology -The proposed research framework was empirically tested by implying a quantitative research and the technique of convenience sampling to customers of Game Reserves in Republic of South Africa. Findings -The results indicate that the experience framework constitutes a valid tool for the study of wildlife experiences. In the context of nature-based tourism the experiential dimensions which influence the perceived service quality and customers' satisfaction are escapism and esthetics. There is also a strong correlation between wildlife experience and post consumption behavioural intentions, especially for word-of-mouth and repurchase intention. Originality -The research extends existing theory by incorporating new elements and empirically investigating them within a new context. It is the first empirical study that investigates the experiential dimensions within the context of nature-based tourism and customers' behavioural intentions. It develops an explanatory framework of customer experience that measures the four dimensions, their relationship with experience outcomes (satisfaction and perceived service quality) and their relative influence on behavioural intentions. Keywords Customer experience, experiential dimensions, nature-based attractions, perceived service quality, behavioral intentions.

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The Amalgamation of Social Media and Tourism in Ghana

Kotoua

Asiedu-Appiah

2022

Springer Proceedings in Business and Economics

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Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites

Cited by 22 publications

References 36 publications

What Makes Hosts Trust Airbnb? Antecedents of Hosts’ Trust toward Airbnb and Its Impact on Continuance Intention

What Makes Hosts Trust Airbnb? Antecedents of Hosts’ Trust toward Airbnb and Its Impact on Continuance Intention

Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourism

The Amalgamation of Social Media and Tourism in Ghana

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