Antecedents of Internal Crisis Communication: A Conceptual Framework

Abstract

This article is taking a conceptual approach to establish the relationship between organizational culture, leadership and social media content on internal crisis communication. The concept of internal crisis communication is relatively new, therefore the article will explore the stage of development of the concept and its contrast with other related concepts. Moreover, Complexity Theory will underpin the study to understand the consequences of minor signals that trigger Internal Crisis Communication. The paper finally offered a framework to guide public relations practitioners on the implications of Internal Crisis Communication on employee performance.

Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak

“…transformational) as a key element in fostering employees' knowledge sharing (Yin et al, 2019). Leadership behaviors are especially critical for the effective management of an organizational crisis to encourage employees to actively engage in knowledge behaviors (Adamu et al, 2016;Wooten and James, 2008). Among various types of leadership behaviors, diversity is essential for successful leadership in times of crisis (Kalev, 2020).…”

Managerial Perspective On Internal Crisis Communication (Icc)

“…These three elements are crucial to gain further understanding on their relationship with organization crisis respond. External dimension of crisis communication highlighted in previous study includes how organizations protected their reputation during crisis (Adamu et al, 2016). Hence for internal dimension of crisis communication has long been ignored in the field of crisis communication research (Adamu et al, 2016).…”

“…The current trend of crisis communication studies primarily focusing on proactively organizational tactics and strategies responds towards crisis during the period after the crisis occurred (Taylor, 2010). An internal crisis communication will have an impact on effective commitment and perceived organizational support (Adamu et al, 2016). Current study of internal crisis communication highlighted on how on social media usage, leadership, crisis responsibility, error management culture, commitment, and organizational support as an element in internal crisis communication as mention by Adamu (2019).…”

Model of Crisis Communication Management in the Perspective of Situational Crisis Communication Theory at the Transportation Ministry

“…Currently, a study of internal crisis communication is considered new and tends to go unheeded (Adamu, 2016). A study of crisis communication is more oriented to external organizational crisis communication, namely relations between stakeholders/crisis-controlling organization and crisis-related organization or institution.…”

“…A study of crisis communication is more oriented to external organizational crisis communication, namely relations between stakeholders/crisis-controlling organization and crisis-related organization or institution. For instance, research of organization protecting their reputation during a crisis (Elliot, 2010); the impact of media and spokesperson on stakeholders' response (Brown, & Billings, 2013); the strategy of crisis communication (Adamu, 2016); the management of communication disparities in identifying crisis between expert of the government and Non-Governmental Organization (Palttala, et al, 2012;Lestari et al, 2012); difference in the method of conveying information via social media between regional government and residents affected by disaster (Hong, et al, 2018); perception of social media use for crisis communication between the government and Non-Governmental Organization (Ly-Le, 2018); strategy of responding to crisis communication within a trade association (Frandsen & Johansen, 2018).…”