Antecedents and outcomes of sustainable shipping practices: The integration of stakeholder and behavioural theories

Yuen, Kum Fai; Wang, Xueqin; Wong, Yiik Diew; Zhou, Qingji

doi:10.1016/j.tre.2017.10.002

Cited by 107 publications

(66 citation statements)

References 75 publications

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“…Attitude is the mind's inclination or preference, manner, disposition, emotion and stance towards a human or object. In this context, individuals' attitude towards AVs concerns their personal evaluation of AVs, which could be positive or negative [26]. Previous research has shown that possessing a positive attitude towards an object or technology would directly result in their acceptance or usage [27].…”

Section: The Influence Of Attitude On Public Acceptancementioning

confidence: 99%

Understanding Public Acceptance of Autonomous Vehicles Using the Theory of Planned Behaviour

Yuen

Chua

Wang

et al. 2020

IJERPH

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Public acceptance of autonomous vehicles (AVs) is vital for a society to reap their intended benefits such as reduced traffic accidents, land usage, congestion and environmental pollution. The purpose of this paper is to use the theory of planned behaviour to pinpoint and examine the components affecting public acceptance of AVs. A model consisting of a network of hypothesised relationships is introduced. Thereafter, 526 residents in Seoul, Korea, were given a survey created for this research. Subsequently, to evaluate the collected information and estimate the model, structural equation modelling was adopted. The outcomes show individuals’ mindset on AVs, subjective customs, and behavioural influence directly influencing the acceptance of AVs. Furthermore, cognitive and emotive factors, namely comparative advantage, compatibility, complexity and hedonic motivation indirectly influence the acceptance of AVs via mindset and behavioural manipulation. Based on analysing the cumulative effect, attitude emerged with the strongest effect on public acceptance of autonomous vehicles. After this is, in decreasing order of influence, behavioural control, relative advantage, subjective norms, compatibility, hedonic motivation and complexity. The findings of this study implicate the prioritisation and allocation of resources, and policies relating to marketing, education, subsidisation and infrastructure development to better public acceptance of AVs.

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Section: The Influence Of Attitude On Public Acceptancementioning

confidence: 99%

Understanding Public Acceptance of Autonomous Vehicles Using the Theory of Planned Behaviour

Yuen

Chua

Wang

et al. 2020

IJERPH

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“…This confirms the finding by Helsloot & Groenendaal (2013, p182) that 'Twitter mainly is a channel for sharing speculations, emotions and questions'. This information hence, provide opportunities for the airlines to understand the stakeholders' influences, needs and reactions to the crisis incident (Sommer et al, 2011;Yuen et al, 2017). According to Coombs (2007) and Ibrahim et al (2017), these are crucial attributes in the crisis situation model of SCCT, as they help developing crisis responding strategies.…”

Section: Discussion and Managerial Implicationsmentioning

confidence: 99%

Examining customer perception and behaviour through social media research – An empirical study of the United Airlines overbooking crisis

Tse

Wang

et al. 2019

Transportation Research Part E: Logistics and Transportation Re

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Airlines have been adopting yield management to optimise the perishable seat control problem and overbooking is a commoon strategy. This study outlines the connections between yield management, crises, and crisis communication. Using big data captured on a social media platform, this study aims to combine traditional yield management with emerging social big data analytics. As part of this, we use the twitter data on the 2017 United Airline (UA) to analyse the overbooking crisis. Our findings shed light on the importance of a more effective orchestration of yield management to avoid the escalation of crises during crisis communication phases. Highlights • UA had two image repair phases over the 24-hour apology tour. • The UA's insincere rhetorical apologies, and 'mortification' shown by their defensive posture was a main contributor to their crisis management failure. • Information on social media is propagated and spread rapidly and globally, which introduces new stakeholders into the conversation. • New stakeholders are difficult to define and target, thus making it hard to alter their perceptions and repair image. Keywords: Social media big data, Customer behaviour, Image repair, Crisis communication Twitter mining 'CEO' 'MUNOZ' 'EMAIL' 'DISRUPTIVE' 'BELLIGERENT' '@united CEO OSCAR MUNOZ issued a LETTER defending his EMPLOYEES, saying the passenger was being ???DISRUPTIVE and BELLIGERENT. Seriously?' '@Mikel_Jollett @united CEO MUNOZ CALLS him "DISRUPTIVE AND BELLIGERENT" in EMAIL TO EMPLOYEES #LIAR RESIGN NOW! #united3411 #wtf #cnn' 'MUNOZ is a moron United CEO DEFENDS ACTIONS of STAFF in VIRAL video, as lawmakers CALL for investigation' 3 Disappointed Messages 'NEWUNITEDAIR-LINESMOTTOS' 'PAYING' 'CUSTOMER' '#NEWUNITEDAIRLINESMOTTOS FLY United-Now with a free, priority DRAG off SERVICE randomly available to all PAYING PASSENGERS' 'Non-PAYING #United Airlines employees more important than PAYING CUSTOMERS. FLY with #United and get ASSAULTED. The not so 'FRIENDLY' 'SKIES' FRIENDLY SKIES.' 'FLY the FRIENDLY SKIES...on Some Other AIRLINE. #NEWUNITEDAIRLINESMOTTOS' 4 Blame 'HOPE' 'SUE' 'FXXK' 'SXXT' 'FXXKING' 'HXXL' 'I'm absolutely disgusted, @united! I HOPE that POOR man will SUE the HXXL out of the COMPANY. #unitedAIRLINES #disgusting' '@united HOPE you get the SXXT sued out of your COMPANY, FXXKING disrespectful degenerates. FXXK you and your employees #neverflyunited' 'I HOPE HE SUES THE HXXL OUT OF THIS FXXK AXS AIRLINE' 5 Company Lost 'STOCK' 'MARKET' 'LOST' 'MILLION' 'United Airlines LOST some $250 MILLION in STOCK MARKET value TODAY by #CNN via @c0NVEY' 'UnitedAirlines has LOST about a BILLION DOLLARS in MARKET value this MORNING' 6 Joke 'JIMMY' 'KIMMEL' 'COMMERCIAL' 'Unbelievable. "Reaccommodate?" WATCH: JIMMY KIMMEL created a brutally honest COMMERCIAL for United Airline' 'I had to share this. Too funny last night! United Airlines COMMERCIAL

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“…compromising the ability of future generations to meet their own needs (Yuen et al, 2017b). It requires shipping companies to seek a balance in their economic, social, and environmental performances to satisfy a constituent of stakeholders who have a legitimate or silent interest in the company (Cheng et al, 2015).…”

Section: Sustainable Shipping Management Is Defined As Addressing Thementioning

confidence: 99%

“…For instance, according to several studies, the motives of shipping companies for implementing SSM include reducing cost, differentiating services, managing risk, enhancing the efficiency of resources and capabilities, responding to laws and regulations, such as the IMO 2020 Sulphur Cap, improving employee's job satisfaction, strengthening relationships with partners or communities, and improving customers' loyalty and financial performance (Balci et al, 2018b; Lam and Lim, 2016). Essentially, Yuen et al (2017b) argued that for the business case, implementation of SSM must lead to commercial benefits.…”

Section: Sustainable Shipping Management Is Defined As Addressing Thementioning

confidence: 99%

“…From a strategic approach, previous studies have suggested the need for shipping companies to evaluate the performance implications of their sustainability investments before making a decision(Yuen and Thai, 2017). The performance implications can be measured on the basis of return of investments, market share stakeholder satisfaction(Yuen et al, 2016a), and image and reputation(Yuen et al, 2017b). Therefore, shipping companies should embrace a strategic approach when implementing SSM.Competitive strategies can be pursued in two ways, namely, cost leadership and differentiation.…”

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confidence: 99%

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A theory-driven identification and ranking of the critical success factors of sustainable shipping management

Tran

Yuen

et al. 2020

Journal of Cleaner Production

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Sustainable shipping management is arguably the most challenging issue that shipping companies faced for the coming years. Hence, examining the critical success factors of sustainable shipping management is vital. Although previous research mainly focused on the motives and implication of sustainable shipping management, practical research that proposes how sustainable shipping management can be implemented is still lacking. Therefore, this study fills the gap by identifying and ranking the critical success factors of sustainable shipping management with a theory-driven approach. The critical success factors were developed through the theoretical lenses of five organisational theories, namely, stakeholder theory, resource-based view theory, relational-view theory, innovation diffusion theory, and contingency (fit) theory. Based on these theories, this study proposes stakeholders' focus, intra-firm management, interfirm collaboration, new technology acceptance, and strategic fit as the critical success factors of sustainable shipping management. Further, 20 sub-criteria were identified to operationalise the critical success factors. A survey questionnaire was pretested and then administered to 36 shipping companies in Vietnam. Thereafter, the obtained data was analysed using fuzzy analytic hierarchy process. The findings show that the critical success factors of sustainable shipping management, in descending order of their importance with their respective local weights, are (1) stakeholders' focus (0.298), (2) intra-firm management (0.248), (3) new technology acceptance (0.156), (4) inter-firm collaboration (0.154), and (5) strategic fit (0.143). Moreover, results of this study show that among the sub-criteria of sustainable shipping management, the most important ones are primarily related to monetary resources and tangible infrastructures and equipment. Additionally, sustainable shipping management implementation in shipping companies can be improved by addressing the needs of stakeholders and aligning sustainable shipping management activities with shipping companies' strategies. By evaluating the critical success factors, this study contributes to theory by holistically identifying and reviewing five theoretical frameworks that can enhance sustainable shipping management. This research also contributes to practice by contextualising and operationalising these theories into meaningful criteria and sub-criteria for shipping companies to implement sustainable shipping management. Consequently, it addresses the question of how sustainable shipping management should be implemented to maximise a shipping company's sustainability performance.

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Antecedents and outcomes of sustainable shipping practices: The integration of stakeholder and behavioural theories

Cited by 107 publications

References 75 publications

Understanding Public Acceptance of Autonomous Vehicles Using the Theory of Planned Behaviour

Understanding Public Acceptance of Autonomous Vehicles Using the Theory of Planned Behaviour

Examining customer perception and behaviour through social media research – An empirical study of the United Airlines overbooking crisis

A theory-driven identification and ranking of the critical success factors of sustainable shipping management

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