Antecedents and outcome of electronic government implementation in a service sector context

Magboul, Ibrahim Hussien Musa; Abbad, Muneer; Jaber, Faten; AlQeisi, Kholoud

doi:10.1504/ijeg.2021.114264

Cited by 1 publication

(2 citation statements)

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“…For instance, applied structural equation modeling (SEM) to assess the significant role of trust in e-Gov adoption. Magboul et al (2021) used SEM in order to assess the role of trust in e-Gov implementation. Trust is a subjective concept, and its relevant indicators contain a high level of uncertainty and imprecision (Lolli et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

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A framework for assessing trust in e-government services under uncertain environment

Shayganmehr

Garza‐Reyes

Zavadskas

2022

ITP

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PurposeIn this study, a novel framework was proposed to assess the trust in e-government (e-Gov) services under an uncertain environment. The proposed framework was applied in Iranian municipality websites of e-Gov services to evaluate the readiness score of trust in e-Gov services.Design/methodology/approachA unique hybrid research methodology was proposed. In the first phase, a comprehensive set of indices were determined from an extensive literature review and finalized by employing the fuzzy Delphi method. In the second phase, interval-valued intuitionistic fuzzy set (IVIFS) -was utilized to model the problem's uncertainty with analytic called IVIFS- hierarchy process (AHP) to determine the importance of indices and indicators by assigning the weights. In the third phase, the fuzzy evaluation method (FEM) is followed for assessing the readiness score of indices in case studies.FindingsThe findings indicated that “Trust in government” is the most significant index affecting citizen's trust in e-Gov services while “Maintenance and support” has the least impact on user's intention to use e–Gov services.Research limitations/implicationsThe study contributes by introducing a unique research methodology that integrates three phases, including fuzzy Delphi, IVIFS AHP and fuzzy evaluation method. Moreover, the fuzzy sets theory helps to reach a more accurate result by modeling the inherent ambiguity of indicators and indices. Interval-valued intuitionistic fuzzy models the ambiguity of experts' judgments in an interval.Practical implicationsThe study helps policy makers to monitor wider aspects of trust in e-Gov services as well as understanding their importance. The study enables policy makers to apply the framework to any potential case studies to evaluate the readiness score of indices and recognizing strengths and weakness of trust dimensions as well as recommending advice for improving the situation.Originality/valueThe study is one of the few to indicate significant indices of trust in e-Gov services in developing countries. The study shows the importance of indicators and indices by assigning a weight. Additionally, the framework can assess the readiness score of various case studies.

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Section: Introductionmentioning

confidence: 99%

“…(2021) applied structural equation modeling (SEM) to assess the significant role of trust in e-Gov adoption. Magboul et al. (2021) used SEM in order to assess the role of trust in e-Gov implementation.…”

Section: Introductionmentioning

confidence: 99%