Antecedents and consequences of public administration’s social media website attractiveness

Wirtz, Bernd W.; Göttel, Vincent; Langer, Paul F.; Thomas, Marc-Julian

doi:10.1177/0020852318762310

Cited by 17 publications

(9 citation statements)

References 54 publications

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“…However, the electronic training system should include sufficient information about the hours of absence and training test results. Our findings also align with previous research (Wirtz, 2020;Al Assaf and Al-Momani, 2020) that increased website attractiveness will make users use the site more often and recommend the page to others. The Egyptian PAI recorded a high website quality in all the dimensions except for the educational purpose (moderate).…”

Section: Discussion and Policy Implicationssupporting

confidence: 91%

Evaluating the quality of public administration institutes’ websites in the Arab world

Ababneh

Alrefaie

2022

GKMC

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Purpose This study aims to investigate the quality level of the leading three Public Administration Institutes’ (PAIs) websites in the Arab world. Design/methodology/approach A convenient sample of 203 Jordanian Government employees answered the questionnaire that assessed five quality dimensions (content, navigation, interface design, accessibility and educational purpose) for each website. Findings The website of PAI of Kingdom of Saudi Arabia recorded a high level in all quality dimensions, whereas the website of PAI of Jordan recorded moderate quality in all dimensions except for accessibility; the website of PAI of Egypt recorded a high level in all quality dimensions except for the educational purpose. Based on the qualitative analysis, participants agreed that the PAI website has the best quality, accessibility, navigation and design compared with the Egyptian and the Jordanian PAIs websites. Practical implications Designers of PAI websites should consider end users’ needs and regularly assess the website’s usability. PAIs developers should also establish more interactive portals to provide transparent and effective electronic services to users. The findings are significant in helping policymakers better understand the importance of distance training and learning using websites and platforms. Social implications Developing a high-quality website enhances the relationship between the government and its employees, consequently establishing the credibility and trust of citizens in public services. Originality/value To the best of the authors’ knowledge, this is the first study that measures the quality of PAI websites in the Arab world. The findings provide more cross-culture evidence for the e-government and digital literature in helping policymakers develop more technology interactive platforms.

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Section: Discussion and Policy Implicationssupporting

confidence: 91%

Evaluating the quality of public administration institutes’ websites in the Arab world

Ababneh

Alrefaie

2022

GKMC

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“…We define interactivity as the state of experience by a user during his or her interaction with a mobile phone (Lee et al., 2015). Public mobile services include not only the proprietary mobile applications of the public institution, but also mobile services based on third-party mobile platforms such as Facebook or third-party city platforms to inform and also communicate directly with citizens (Wirtz et al., 2018). In this context, it is also worth mentioning that the simple offering of a comment or sharing function to a public notice (e.g.…”

Section: Conceptualization and Hypotheses Developmentmentioning

confidence: 99%

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Wirtz

Birkmeyer

Langer

2019

International Review of Administrative Sciences

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Mobile government services have significantly gained importance for practitioners and researchers. However, there is a lack of empirical investigation into the diffusion of mobile government among users. Based on the technology acceptance model and related literature, we derived a structural model providing the central antecedents of citizens’ usage intention of mobile government services and its effect on word-of-mouth intention. Findings from a sample of 161 German public administration students largely supported the model. Only the anticipated effect of perceived interactivity on intention to use was not supported. Points for practitioners The study provides a comprehensive model of mobile government applications’ success. Professionals who develop mobile government services should focus on usefulness, usability and a high level of service coverage, as well as privacy and security aspects, to increase citizens’ intention to use the respective service. Interactivity has not been found to be a significant factor for citizens’ intention to use mobile government services. The study also suggests that citizens will recommend the services to others if they intend to use it in the first place.

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“…The given framework focusses on the change prospect and the thoughtful development of new ways of operation and value propositions. An example for business model development that is driven by user demand is an open government approach through channels such as social media (Wirtz, Göttel, Langer, & Thomas, 2018) or mobile government apps (Wirtz, Birkmeyer, & Langer, 2019).…”

Section: Resultsmentioning

confidence: 99%

Digital Government: Business Model Development for Public Value Creation - A Dynamic Capabilities Based Framework

Wirtz¹,

Langer²,

Schmidt³

2021

Public Administration Quarterly

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Rapid advances and the spread of digital technologies have changed the expectations of citizens, firms and organizations towards government services, which increasingly receive the call to transform services and structures according to changed needs and preferences. The concept of business model development provides a suitable approach for public institutions aiming at adjusting their services and operations. Since government institutions increasingly develop new services and products, this study provides a theoretic foundation to operational readiness as well as a guideline how to set up digital business models in a public sector context. Therefore, a framework is derived from conceptual studies in the field as well as related theoretical concepts such as business model theory in the public sector context, dynamic capacities and public value creation. Building on this foundation this study conceptualizes a process of business model development to create user oriented digital services in the public sector.

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Antecedents and consequences of public administration’s social media website attractiveness

Cited by 17 publications

References 54 publications

Evaluating the quality of public administration institutes’ websites in the Arab world

Evaluating the quality of public administration institutes’ websites in the Arab world

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Digital Government: Business Model Development for Public Value Creation - A Dynamic Capabilities Based Framework

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