Anger mediates the effect of ostracism on risk-taking

Svetieva, Elena; Zadro, Lisa; Denson, Thomas F.; Dale, E. Brock; O’Moore, Kathleen; Zheng, Wu

doi:10.1080/13669877.2014.1003320

Cited by 23 publications

(12 citation statements)

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“…From an emotional perspective, instances of social exclusion have been linked with negative affect, including a cluster of emotions such as sadness, anger, anxiety, and feelings of depression (Buckley et al., 2004; Riva et al., 2017). In behavioral terms, previous research suggested that excluded individuals are more prone to self-defeating behaviors including aggression (Twenge et al., 2001), risk-taking (Twenge et al., 2002; Peake et al., 2013; Svetieva et al., 2016; Buelow and Wirth, 2017), and gambling (Pancani et al., 2018). At a cognitive level, social exclusion negatively influences performance on intelligence tests (Baumeister et al., 2002).…”

mentioning

confidence: 99%

Turning Away From Averted Gazes: The Effect of Social Exclusion on Gaze Cueing

et al. 2019

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Past studies showed increased sensitivity to other people’s gaze after social exclusion. In the present research, across two studies, we tested whether social exclusion could affect the basic cognitive phenomenon of gaze-cueing effect, namely, the tendency to redirect visual attention to the same location that other people are looking at. To this purpose, participants were socially excluded or included using the Cyberball manipulation. In Study 1, after the manipulation, participants performed a gaze-cueing task in which an individual’s gaze, oriented rightward or leftward, preceded a peripheral target stimulus requiring a simple categorization response. The gaze direction could be congruent or incongruent with the location of the target. Results revealed a reduced gaze-cueing effect for socially excluded than for socially included participants. In Study 2, where human gazes were replaced by arrow cues, such an interaction between social exclusion and trial congruency disappeared, indicating a specific effect of social stimuli. We interpreted these findings with the notion that excluded participants can perceive an averted gaze as a further sign of social exclusion, thus showing a reduced gaze-cueing effect.

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confidence: 99%

Turning Away From Averted Gazes: The Effect of Social Exclusion on Gaze Cueing

et al. 2019

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“…Raghunathan and Pham (1999) argued that because sadness primes an implicit goal of reward replacement, it is highly likely to induce risk-seeking behavior such as gambling. Svetieva et al (2015) also showed that anger elicited by the act of being excluded and ignored increases risk-taking behavior. In summary, research from a variety of contexts has demonstrated that negative emotions associated with social exclusion can lead consumers to disproportionately pursue distinctiveness and materialistic possessions rather than group membership and social support.…”

Section: Social Exclusion and Financial Decision Makingmentioning

confidence: 96%

The effects of mental budgeting and pain of payment on the financial decision making of socially excluded people

Chun¹,

Johnson

2021

IJBM

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PurposeConsumers who experience social exclusion often prefer high-risk financial products over low-risk financial products. The aim of this study is to examine how this effect can be attenuated by applying the theories of mental budgeting and pain of payment. The authors’ aim in pursuing this research is to improve the effectiveness of financial professionals and others in educating consumers on healthy financial practices. Understanding how social exclusion experiences influence financial decision-making is essential for continued progress in consumer financial education.Design/methodology/approachThe authors examine the effect of consumers experiencing social exclusion on preference for high-risk financial products using an experimental design involving the manipulation of social exclusion/inclusion experiences. Data were collected from 148 consumers of mutual fund investment services via Amazon Mechanical Turk.FindingsThe study found that consumers experiencing social exclusion are more likely to make high risk investments. It also found that this effect is moderated by consumers' level of mental budgeting such that at high levels of mental budgeting the effect of social exclusion on investment choice is attenuated. The study further finds that the moderating effect of mental budgeting is mediated by pain of payment.Social implicationsThe findings of this study suggest that policymakers can reduce unduly risky personal investment behavior by triggering mental budgeting thoughts using methods such as advertising and explicit mention of transaction fees.Originality/valueThe present study builds on existing research demonstrating the adverse behavioral consequences of social exclusion but refines our understanding by demonstrating the attenuating effect of mental budgeting and the mediating effect of pain of payment on high risk financial purchases.

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“…Though a subtle form of exclusion and mistreatment, ostracism presents a salient experience of being left out, violating individuals' expectancies of being included (Gerber and Wheeler, 2014;Poon et al, 2013;Svetieva et al, 2015). The purposeful or unintentional failure of co-op participants to act in ways that make members feel included or enjoy membership benefits (e.g.…”

Section: Core Conceptual Frameworkmentioning

confidence: 99%

Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects

Benos

Kalogeras

Ruyter

et al. 2018

EJM

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -This paper aims to examine a core member-customer threat in co-operatives (co-ops) by drawing from ostracism research, assessing co-op ostracism's impact on critical membership and relational exchange outcomes and discussing why relationship marketing research needs to pay more attention to the overlooked role of implicit mistreatment forms in customer harm-doing.Design/methodology/approach -Three studies were conducted. In Study 1, ostracism in co-ops was explored, and a measurement scale for co-op ostracism was developed. In Study 2, the core conceptual model was empirically tested with data from members of three different co-ops. In Study 3, a coping strategy was integrated into an extended model and empirically tested with a new sample of co-op members.Findings -Ostracism is present in co-ops and "poisons" crucial relational (and membership) outcomes, despite the presence of other relationship-building or relationship-destroying accounts. Coupling entitativity with cognitive capital attenuates ostracism's impact. -11-2016-0634 The current issue and full text archive of this journal is available on Emerald Insight at: www.emeraldinsight.com/0309-0566.htm Practical implications -Co-op decision makers might use the diagnostic tool developed in the paper to detect ostracism and fight it. Moreover, a novel coping strategy for how co-ops (or other firms) might fend off ostracism threats is offered in the article. Research limitations/implications -Originality/value -The present study illuminates a dark side of a relationally profuse customer context, painting a more complete picture of relationship marketing determinants. Little attention has been given to ostracism as a distinct and important social behaviour in marketing research and to co-ops as a research context.

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Anger mediates the effect of ostracism on risk-taking

Cited by 23 publications

References 74 publications

Turning Away From Averted Gazes: The Effect of Social Exclusion on Gaze Cueing

Turning Away From Averted Gazes: The Effect of Social Exclusion on Gaze Cueing

The effects of mental budgeting and pain of payment on the financial decision making of socially excluded people

Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects

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