Anger Management in Building Service Quality in Early Childhood Education Institutions

Abstract

This research aimed to analyze the application of anger management in improving service quality in early childhood education institutions. The research approach used is a qualitative descriptive approach, case study type. Data collection techniques were carried out through interviews, observation and documentation. Data analysis was carried out in stages, starting from data collection, data presentation, data reduction, and drawing conclusions. The results of the research showed that the application of anger management in improving the quality of services at early childhood education institutions at Namira School II Kindergarten is carried out in a planned and systematic manner, starting from analysis of the internal and external environment, anger management planning to implementation and evaluation. This research had the implication that anger management is able to provide an organizational culture that is conducive to developing the motivation of school residents to do their best for their institution.

Diniyah Program Advancement: Enhancing Student Learning Quality Through Comprehensive Development

“…This study aims to review the effectiveness of the development of the Diniyah Program in the Madrasah, especially in the context of increasing student learning values and overall quality of education. Madrasah MI Raudlatul Hasaniyah Duren, as an Islamic educational institution, plays a vital role in shaping its students' character and academic quality (Mukarramah et al, 2023;Muhith et al, 2023). The development of the Diniyah Program is an integral part of this madrasah education strategy, with the hope that it can positively contribute to improving religious understanding, thinking skills, and moral values firmly held by the Islamic community (Ratnik & Knight, 2019).…”