Analyzing the Risk Factors of Moving to a Remote Application Outsourcing Model

Weerakkody, Vishanth; Tebboune, Sofiane; Currie, Wendy L.; Khan, Naureen; Desai, Bhavna N.

doi:10.4018/978-1-59140-146-9.ch019

Cited by 2 publications

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“…As a result, alliances could be seen as a particularly important solution for having access to these competencies (Hagedoorn, 1993;Singh, 1997). To further support this idea, the dynamics of the ASP market Weerakkody, Tebboune, Currie et al, 2003) should also be taken into consideration; as McKenna (1985) previously suggested, strategic alliances are found to be a particularly suitable strategic option in fast-changing industries in order to compete effectively, and to share the costs of developing new technologies.…”

Section: Threat Of New Entrantsmentioning

confidence: 99%

“…It should, also, be noticed that due to the lack of experience with the ASP model -as it is still developing -potential ASPs and their partners might still be unsure of the overall conception of the ASP model. Moreover, due to the dynamic character of the ASP model (Tebboune et al, 2003;Weerakkody et al, 2003), the understanding of the components of the ASP model is altered continuously, adding, thus, to the difficulty of identifying the required elements. As a result, potential ASPs are constantly facing the challenge of finding an appropriate way of designing their business model, including determining the value-added components necessary for differentiating their offerings.…”

Section: Strategic Alliances As a Processmentioning

confidence: 99%

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The Rationale Behind Strategic Alliances in Application Service Provision

Tebboune

2008

Journal of Cases on Information Technology

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Application service provision, which consists of deploying, managing, and remotely hosting software applications through centrally located servers, is emerging as a new form of application outsourcing that is attractive to many sectors. Partnering in this context has gained major importance among practitioners and researchers. Although this article demonstrates the importance of strategic alliances for the development of the ASP model, the included cases display relatively contradicting ideas, where in one of the two illustrated cases strategic alliances were not part of the business model. This article establishes a discussion on the pre-formation phase of strategic alliances, focusing on the rationale behind entering strategic alliances, and offers a set of guidelines for ASPs to consider when entering the partnering arena. OrGAnIZATIOn BACKGrOUnDCompany A is an e-business solution provider, specializing in front office applications for sales, marketing, and customer service. It also focuses on four key vertical markets, being financial services, life sciences, retail and distribution, and telecommunication, media and technology. Founded in 1999, Company A aimed at targeting the ASP model for delivering integrated front office and e-commerce. The company has also targeted WAP-enabled mobile Internet services, becoming Europe's first wireless ASP. Its offerings consisted, therefore, in offering both mobile and desktop users access to managed e-commerce and front office services for a fixed monthly fee.Company B is a leading provider of administrative software to performing arts venues and organisations, as well as the conferencing and banqueting industry, stadium and sports venues, local authorities, and councils. Initially, Company B's products began by a simple product, which was designed by one of the company's founders, for a classical music agency. The product offered an interesting solution that most music agents were looking for; it consisted in easing the administrative burden that this concert agency's staff was suffering. As Company B's product grew further, and started being seen by others, it was expanded, developed, and was eventually adopted by most of the leading artists' managers and concert agents in the UK and subsequently by many in Europe, the USA and the Far East.

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Section: Threat Of New Entrantsmentioning

confidence: 99%

Section: Strategic Alliances As a Processmentioning

confidence: 99%

The Rationale Behind Strategic Alliances in Application Service Provision

Tebboune

2008

Journal of Cases on Information Technology

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Re‐engineering business processes through application service providers

Weerakkody

Currie²,

Ekanayake³

2003

Business Process Management Journal

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The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence of the application service provision (ASP) business model has promised firms remote‐access to industry robust business processes and “best of breed” enterprise applications on a rental basis. This paper examines how the ASP business model facilitates business process and information systems improvements in firms through effective process management. This is pursued through a review of relevant literature and empirical evidence gathered from a case study‐based investigation in six firms in the UK. By examining the features of remote application and business process outsourcing in the context of business process management, this paper outlines how firms can improve their business and IT performance. Findings from empirical evidence are used to substantiate the arguments and suggest areas for future research.

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Analyzing the Risk Factors of Moving to a Remote Application Outsourcing Model

Cited by 2 publications

References 0 publications

The Rationale Behind Strategic Alliances in Application Service Provision

The Rationale Behind Strategic Alliances in Application Service Provision

Re‐engineering business processes through application service providers

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