Analyzing the Mediating Role of Service Quality in the Relationship between Service Quality and Patient Satisfaction at Rafic Hariri University Hospital
Rawad Jaber-Chehayeb
Abstract:Purpose: This study delves into the intricate web of relationships between tangible elements, responsibility, reliability, empathy, and patient satisfaction, with a specific focus on Rafic Hariri University Hospital
Theoretical framework: The Expectancy-Disconfirmation Theory provides valuable insights into understanding patient satisfaction in the context of healthcare services. According to this theory, patient satisfaction is influenced by the comparison between their initial expectations and their subsequ… Show more
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