Analyzing the Benefits of Industry 4.0 Technologies That Impact Sustainability 4.0 in Banking Services
Igor Fellype Loureiro Valenca Filgueiras,
Fagner José Coutinho de Melo,
Eryka Fernanda Miranda Sobral
et al.
Abstract:The main aim of this paper is to analyze, through the Interpretive Structural Modeling (ISM) methodology, the contextual relationships between the systematization of benefits influenced by Industry 4.0 technologies in the banking services sector from the perspective of Sustainability 4.0. The proposed ISM approach was structured based on 14 benefits capable of influencing Sustainability 4.0 in the services sector through I4.0 technologies. The results showed that Macro (5) and Customer (8) benefits have a dire… Show more
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