Analyzing Communication Acts in Small Groups With the Response Mode Model

Abstract

A coding manual developed from a communications skills training program offers a rating system for face-to-face talk processes derived from the response mode framework proposed by Goodman and Dooley (1976). It uses 22 mutually exclusive descriptive dimensions. The method expects careful response-by-response rating of audiotaped or written helper respons es. The units of analysis are verbal sentences or independent clauses. The manual is intended for use by relatively unsophisticated raters. Major sections of the manual correspond with six major response modalities. Within each major mode, a subcategory is defined and ex amples are offered. Examples are taken from helper talk.