Analysis of Water Utility Websites Reveals Missed Opportunities

Abstract

Key Takeaways Websites of randomly selected water utilities were evaluated using criteria based on measures of public health and equity. Most of the websites surveyed adequately provided content but did not score well in customer accessibility or social media presence. Water utilities can take steps to improve communication with the public, better promote public health, and build consumer trust.

Panacea or Placebo? The Diverse Pathways and Implications of Drinking Water System Consolidation

“…More than 80% serve fewer than 500. Drinking water system fragmentation is unique among utility sub-sectors, with other types of utilities like electricity and natural gas showing far higher degrees of consolidation (Vedachalam et al, 2020), and even wastewater being more consolidated. This level of fragmentation has significant and ongoing consequences for utilities' health and the communities they serve.…”