Analysis of Usability and Accessibility Errors of E-Commerce Websites of Tourist Organisations in Four African Countries

Maswera, Tonderai; Dawson, Ray; Edwards, Janet

doi:10.1007/3-211-27283-6_48

Cited by 12 publications

(6 citation statements)

References 12 publications

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“…As emphasised in the introduction, several early studies found that many websites suffer from low usability (Sullivan and Matson 2000), and more recent studies confirm that there are still considerable usability problems , Maswera et al 2005, Brown et al 2006. The purpose of our study was to explore to what extent people working with software development and design but with no formal training in usability engineering could be trained to conduct website usability evaluations of a reasonable quality.…”

Section: Discussionmentioning

confidence: 99%

“…This is in line with the suggestions that usability evaluations of websites should focus on the extent to which users can navigate the website and exploit the information and possibilities for interaction that are available (Spool et al 1999). More recent studies of usability and accessibility of websites for specialised areas confirm that there are still considerable problems; for example of websites of top universities in the USA , of aging and health-related websites and selected tourist websites (Maswera et al 2005). A comparison of usability between the website of Fortune 30 companies and the 30 fastest growing companies in the USA also revealed considerable usability problems, especially for the fast growing companies (Brown et al 2006).…”

Section: Related Workmentioning

confidence: 99%

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Training software developers and designers to conduct usability evaluations

Skov

Stage

2012

Behaviour & Information Technology

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Many efforts to improve the interplay between usability evaluation and software development rely either on better methods for conducting usability evaluations or on better formats for presenting evaluation results in ways that are useful for software designers and developers. Both of these approaches depend on a complete division of work between developers and evaluators. This article takes a different approach by exploring whether software developers and designers can be trained to conduct their own usability evaluations. The article is based on an empirical study where 36 teams with a total of 234 first-year university students on software development and design educations were trained through an introductory course in user-based website usability testing that was taught in 40 h. They used the techniques from this course for planning, conducting, and interpreting the results of a usability evaluation of an interactive website. They gained good competence in conducting the evaluation, defining user tasks and producing a usability report, while they were less successful in acquiring skills for identifying and describing usability problems.

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Section: Discussionmentioning

confidence: 99%

Section: Related Workmentioning

confidence: 99%

Training software developers and designers to conduct usability evaluations

Skov

Stage

2012

Behaviour & Information Technology

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“…We deliberately sought to include materials used by practitioners as well as researchers, hence the inclusion of books for practitioners and online documents. In addition, we deliberately sought to represent an international view of web accessibility, so the definitions are proposed by authors from 21 different countries, including all continents apart from Africa (although one paper did investigate the accessibility of websites in Africa [13]): Asia (Bangladesh India, Japan, Korea, Malaysia, Sri Lanka, Taiwan), Australasia/Oceania (Australia), Europe (Cyprus, France, Germany, Italy, Portugal, Romania, Spain and the UK) and the Americas (Argentina, Brazil, Canada, Ecuador, and the USA). The definitions are listed in the Appendix, with the sources, countries of the authors, and the antecedents of the definition and the authors understanding of web accessibility in general.…”

Section: Methodsmentioning

confidence: 99%

Towards a unified definition of web accessibility

Petrie

Savva

Power

2015

Proceedings of the 12th International Web for All Conference

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To better understand what researchers and practitioners consider to be the key components of the definition of web accessibility and to propose a unified definition of web accessibility, we conducted an analysis of 50 definitions of web accessibility. The definitions were drawn from a range of books, papers, standards, guidelines and online sources, aimed at both practitioners and researchers, from the across the time period of web accessibility work, from 1996 to 2014 and from authors in 21 different countries. The analysis extracted six core concepts that are used in many definitions, which are incorporated into a unified definition of web accessibility as "all people, particularly disabled and older people, can use websites in a range of contexts of use, including mainstream and assistive technologies; to achieve this, websites need to be designed and developed to support usability across these contexts".

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“…Additionally, a website structural complexity is determined with cyclamate complexity. [2] Attempt by, Maswera et al, [6] seek to establish the nature and extents of errors in e-commerce websites diagnosed by two automated evaluation tools and showthe websites of tourist organizations from South Africa, Kenya, Zimbabwe, and Ugandaare comparedwith those of European websites. Almost 318 websites were rated for content accessibility and usability through the application of automated tools developed by Bobby and Lift.…”

Section: Literature Reviewmentioning

confidence: 99%

Analysis of Iranian and British university websites by world wide web consortium

Doulani¹,

Hariri²,

Rashidi³

2013

J Sci Res

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The primary goal of this paper is to investigate various elements of websites and compare the quality of two groups of university website designs. The procedure for the quality assessment of website design involves various modules: Extracting components of websites, validating web pages, and identifying broken links. It continues with collecting the compared data of the existing statement of Iranian and British universities websites. The 5-point scale has been chosen as evaluator tool. Different kinds of tools are used to examine above components. These tools include: World Wide Web Consortium (W3C) Link Checker, W3C markup validation service, web page analyzer, and website extractor. The W3C statistics findings show that Iranians university websites have high rate of errors compared with British university websites. These errors had been occurred in various levels of the websites: For example, HTML errors, broken links, server connectivity, image load error, and so on. It is clear that some of the websites donot followthe explicit website designing standards like W3Cs standards, and use nonprofessional designers whichcauseescalating the rate of website's errors.

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Analysis of Usability and Accessibility Errors of E-Commerce Websites of Tourist Organisations in Four African Countries

Cited by 12 publications

References 12 publications

Training software developers and designers to conduct usability evaluations

Training software developers and designers to conduct usability evaluations

Towards a unified definition of web accessibility

Analysis of Iranian and British university websites by world wide web consortium

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