Analysis of the Service Level of the Serang City Station During the Pandemic of COVID-19
Arief Budiman,
Rindu Twidi Bethary,
Dwi Esti Intari
et al.
Abstract:The increasing number of COVID-19 cases in Indonesia has caused a decrease in the number of users of public transportation services, one of which is users of train transportation services. This makes some facilities at the station require adjustments to the applicable rules. The purpose of this study is to measure the level of satisfaction and importance of train station service during the COVID-19 pandemic, determine the gap between the level of satisfaction and importance, and determine the attributes that a… Show more
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