Analysis of the quality of education activities conducted using telemedicine technologies

Abstract

Aim. To evaluate the quality of education activities conducted using telemedicine technologies and identify most significant factors affecting satisfaction from its participation.Material and methods. An analysis was made of 2039 questionnaires filled out by observers after educational events. A specially designed questionnaire or checklist consisted of 21 questions concerning the following three main components of the quality of education events: the technical aspect, the content, and the affective evaluation. Digital questionnaires were filled in by observers on the website of the National Medical Research Center for Therapy and Preventive Medicine after educational events. Statistical data processing were carried out using Excel Microsoft Office.Results. The correlation analysis showed that for developing satisfaction from participation in the educational event (conformity with expectations) for an observer, the most important is the lecture content (r=0,41), how much the lecture helps solving urgent professional issues of physicians (r=0,35), accessibility of the material, communication skills and mastery of the subject matter by the lecturer (r=0,28), structure and logic of the material presentation (r=0,27). Among the significant factors (r=0,23-0,17), we can also highlight the assistance provided by the organizers to resolve various issues, the atmosphere of cooperation and assistance, as well as the completeness of answers to questions from the chat. The lowest value (r=0,16-0,12) has difficulties during registration, the time limits of the event, the availability of preliminary information on the site, the relevance of data presented, the presence of annotations, the quality of communication, visual material and its relevance. Participation of leading experts to conduct educational events is a key indicator of quality, since respondents noted that the availability, statefulness, logical presentation of the material and the communication skills of a speaker are essential establishing audience loyalty.Conclusion. The results obtained will improve the process of managing educational events held by the National Medical Research Center for Therapy and Preventive Medicine using telemedicine technologies, and improve their quality.