Analysis of Public Satisfaction Survey toward Integrated District Administrative Services in Ngunut District, Tulungagung Regency

Abstract

Based on Minister of Home Affairs Regulation No. 4 of 2010 related to guidelines for Integrated District Administration Services (PATEN) Article 1 states that "the implementation of public services in the sub-district starting from the request stage until the publication stage of documents in one place". This means that the implementation process of administrative services is carried out simultaneously at one counter with various services available. The scope of PATEN includes licensing and non-licensing. The purpose of organizing a PATEN is to create a sub-district as a public service center and become a service node for integrated service offices/agencies in the district/city. However, the PATENT service also aims to improve the quality of public services, thereby generating public satisfaction with the public services provided by the government. Considering that Tulungagung District is relatively new in implementing Integrated District Administrative Services (PATEN) and Ngunut Subdistrict is one the District that is able to implement and conduct PATENT, the researcher interested to see the what extent the quality of public services carried out by Ngunut District, Tulungagung Regency in the latest public satisfaction perspective through the calculation of the Public Satisfaction Survey (SKM). This study uses Mixed Methods Research. According to Creswell, mixed research is a research approach that combines qualitative research with quantitative research. The researcher chose the exploratory type design which is included in the sequential model. The data in this study were taken based on primary data and secondary data. The results showed that the implementation of PATENT in Ngunut Subdistrict, Tulungagung Regency goes well. Based on the calculation results of the Public Satisfaction Survey (SKM) it showed the number 75.16 which is the category of "GOOD". This research shows that the implementation is relevant to the results of the SKM calculation that indicate the PATEN implementation in Ngunut Sub-district runs well.