Analysis of Patient Satisfaction through the Effect of Healthcare Spending on Waiting Times for Consultations and Operations

Jaén, José Manuel Santos; Martínez, María del Carmen Valls; Manzano, Mercedes Palacios; Grasso, Mayra Soledad

doi:10.3390/healthcare10071229

Cited by 5 publications

(7 citation statements)

References 62 publications

(101 reference statements)

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“…Expenditure (public healthcare expenditure) is made up of a single indicator that shows the healthcare expenditure financed by the public system, whether it is produced by its own or external means through healthcare agreements. It is important to bear in mind that, as established by Santos-Jaén et al [ 56 ], each autonomous community in Spain has complete authority over its own healthcare system. Therefore, healthcare spending is established in the general budgets of these autonomous communities, independently of one another.…”

Section: Methodsmentioning

confidence: 99%

“…Despite having the fifth-largest healthcare budget within the European Union, Spain spends only 6.5% (as a proportion of GDP) on health policies [ 54 ]. It should also be noted that, in Spain, according to Law 14/1986, the autonomous communities are responsible for organizing their own healthcare systems [ 55 ], allocating varying amounts of financial and human resources [ 56 ]. Figure 3 presents the public healthcare expenditure of the autonomous communities for the fiscal year 2020.…”

Section: Introductionmentioning

confidence: 99%

“…As a consequence, although Spain has invested a lot of public money in healthcare, it is still insufficient to cover the needs of this sector [ 56 , 57 ], so more policies for increasing public spending on health are still required [ 58 ]. Thus, increasing public spending allows public hospitals to have greater flexibility when hiring additional staff [ 59 ] and to invest more in their infrastructures [ 60 ].…”

Section: Introductionmentioning

confidence: 99%

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The Effect of Public Healthcare Expenditure on the Reduction in Mortality Rates Caused by Unhealthy Habits among the Population

et al. 2022

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The health systems of developed countries aim to reduce the mortality rates of their populations. To this end, they must fight against the unhealthy habits of citizens, such as smoking, excessive alcohol consumption, and sedentarism, since these result in a large number of deaths each year. Our research aims to analyze whether an increase in health resources influences the number of deaths caused by the unhealthy habits of the population. To achieve this objective, a sample containing key indicators of the Spanish health system was analyzed using the partial least squares structural equation modeling (PLS-SEM) method. The results show how increasing public health spending and, thus, the resources allocated to healthcare can curb the adverse effects of the population’s unhealthy habits. These results have important implications for theory and practice, demonstrating the need for adequate investment in the healthcare system to reduce mortality among the population.

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Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Effect of Public Healthcare Expenditure on the Reduction in Mortality Rates Caused by Unhealthy Habits among the Population

et al. 2022

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“…As the level of public spending differs across the country, the quality of the public healthcare system also varies [ 15 , 16 ]. Thus, it is logical to think that in those regions with better public healthcare, the citizens will be less attracted to private healthcare.…”

Section: Introductionmentioning

confidence: 99%

COVID-19 and Public Health Spending; Effects on the Economic Sustainability of the Spanish Private Healthcare System

Martínez

Jaén

Valls-Úbeda

et al. 2023

IJERPH

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This research analyzes the influence of COVID-19 and public health spending policies on the economic sustainability of Spanish private hospitals. Moreover, it explores the relationship between public health spending policies and the spread of COVID-19 in Spain. Private health care is an understudied sector, yet it is fundamental to the health of citizens. Moreover, the economic causes linked to the spread of the pandemic have not yet been clearly established. Therefore, this work covers a gap in the literature. Private hospital profitability was analyzed by applying ordinary least squares and panel data regressions on financial and macroeconomic data for the period 2017–2020. The spread of COVID-19 was examined by means of cluster and component analysis. The results show that the COVID-19 pandemic negatively affected the economic sustainability of Spanish private hospitals, which was also influenced by public health spending. In turn, the spread of the pandemic was mainly related to population density, but was also influenced by public health spending and the gross domestic product of the region. Therefore, policymakers must consider that it is essential to make adequate investments in the healthcare system to cope with pandemics such as COVID-19. In addition, managers can see how corporate social responsibility is a valuable strategy for maintaining hospital profitability.

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“…It is a complex concept that depends on patient characteristics and changes with age, gender, educational and socioeconomic level and changes in health status [ 7 ]. Moreover, these characteristics influence the attitude of professionals, which in turn has an impact on patient satisfaction [ 8 ].…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the Satisfaction of Patients Seen in the Dermatology Department of a Spanish Tertiary Hospital

Prada-García

Benítez-Andrades²

2022

Healthcare

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Patient satisfaction is of great importance and is a key factor in the quality of care. The most commonly used measure of this factor is satisfaction surveys. This study used the modified SERVQHOS healthcare quality survey model, which adapts the SERVQUAL survey. The main objective was to determine the degree of satisfaction of patients seen in the outpatient department of the Dermatology Service, as well as to describe and detect those aspects that could be improved to offer better quality care. A total of 250 patients responded to the survey. The mean Likert scale score for the 19 items on the perceived quality of care was 4.17 ± 0.796 points. Up to 92.8% were satisfied or very satisfied with the care received. All items were statistically correlated with overall satisfaction (p < 0.001). In the multivariate study, the variables with predictive capacity in relation to overall satisfaction (p < 0.05) were “the technology of the medical equipment”; “the directions to the consultation”; “the confidence that the staff transmits”; “the state of the consultation”; and “the interest of the staff in solving problems”. Satisfaction was significantly higher in men (p < 0.05), with a level of education up to primary school (p < 0.05) and no work activity (p < 0.001). The final mean score in the degree of perceived satisfaction was very high, indicating that the expectations of the patients were exceeded, and showing that satisfaction is closely linked to the qualities and skills of the staff in their relationship with the patient.

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Analysis of Patient Satisfaction through the Effect of Healthcare Spending on Waiting Times for Consultations and Operations

Cited by 5 publications

References 62 publications

The Effect of Public Healthcare Expenditure on the Reduction in Mortality Rates Caused by Unhealthy Habits among the Population

The Effect of Public Healthcare Expenditure on the Reduction in Mortality Rates Caused by Unhealthy Habits among the Population

COVID-19 and Public Health Spending; Effects on the Economic Sustainability of the Spanish Private Healthcare System

Evaluation of the Satisfaction of Patients Seen in the Dermatology Department of a Spanish Tertiary Hospital

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